Elements: After updating to 13.1 it's only possible to scroll in one direction when you have a single image visible in Organizer

  • 24
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
Installed latest update. Pictures will not scroll down on wheel of mouse when only one picture is in view. When 2 or more pictures in view can scroll up and down with wheel on mouse.
Photo of STEVEN WALLER

STEVEN WALLER

  • 3 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 24
Photo of Tonia

Tonia

  • 3 Posts
  • 0 Reply Likes
It's apparent that Adobe doesn't consider this issue as important as many of the users encountering it do. I say this based off the number of responses from Adobe on this topic. Although this issue doesn't break the functionality of the product it does impact ease of use, user satisfaction, etc.

This is a straightforward in your face issue that any software tester should have caught within the 1st day, 1st hour of testing. Since it was not caught by their testing team it begs to question, what else is broke? Do they have a test team? It seems to me the end users are the testers.

If Adobe cannot address & fix a basic functionality like the use of the mouse wheel, then it is time to consider other options, other software. Thanks for nothing Adobe.
Photo of Gary Brattain

Gary Brattain

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled After doing the last update I cannot scroll through photos in both directions. Th....

It began immediately after doing the last update from Adobe!
This problem makes looking for the best of a series to determine which photo to work on impossible. Very frustrating when I have a job with 1600 photos to complete.
Photo of Roger Seidule

Roger Seidule

  • 5 Posts
  • 0 Reply Likes
Exactly Gary...I always take multiple photos, then cull the "not so good ones". I use the scroll wheel to quickly flip back and forth between photos to determine the keepers, then delete the less than perfect ones. I've done this with over 100 thousand photos, I currently have over 60 thousand in my catalog. I bought every new version of Elements since PSE7. Every photo I've ever taken I've used this approach. Not every photo gets cropped, or tagged, or rotated, or captioned, but every photo I've used the scroll wheel on the move between photos in the "sets" and cull the ones I don't want. So yea, for me, this IS a big deal, and definitely affects my work flow.
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1241 Posts
  • 261 Reply Likes
Did you consider getting back to version 13.0 ?
If you have no other major interest for the updates in 13.1, like hdpi display choice or lack of sound in videos, that may be worth the trouble?
Photo of Roger Seidule

Roger Seidule

  • 5 Posts
  • 0 Reply Likes
Yes, I've been considering that. I was holding off deleting 13.1 and reinstalling 13.0 in hopes that Adobe might release an update or fix in the near future.
Photo of Richard Debertin

Richard Debertin

  • 9 Posts
  • 0 Reply Likes
And Adobe remains silent on this bug. Soon they will want us to give them more cash for version 14 when they can not make 13 work. Very frustrating. Wish I did not have so much time invested in learning PSE as there must be a better alternative with some customer support included
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi,

Please download the fix for this issue from here - https://helpx.adobe.com/photoshop-ele... and let us know if the problem persists.

Thanks
Andaleeb
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi Naseem,

Since the 13.1.1 update is installed manually, the updater continues to show blue bell icon in some cases. Please go ahead with clicking the Updater bell icon. It won't update anything now since you have already updated to 13.1.1 which contains the changes of 13.1 update. 

Regards
Andaleeb

<edited the previous reply>
(Edited)
Photo of Amanda Smith

Amanda Smith

  • 2 Posts
  • 0 Reply Likes
This did not work for me. I get an error saying the update is not applicable to me. I spent an hour and a half chatting with support only to have him tell me that they are working on a fix to the original issue (the scroll wheel not scrolling down through the pictures).
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi Amanda,

Can you please check Help > System Info in Elements Organizer and let me know the version number you see there? Also, are you seeing any error? If yes, please share a screenshot of the message that you see while trying to apply the update.

Thanks
Andaleeb
Photo of Amanda Smith

Amanda Smith

  • 2 Posts
  • 0 Reply Likes
Here is a screenshot of the error message: http://i.imgur.com/coFXELW.png

Here is the other info:
Elements Organizer 13.0.0.0
Core Version: 13.1 (20150130.m.66724)
Language Version: 13.1 (20150130.m.66724)

Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\
Catalog Size: 200.6MB
Catalog Cache Size: 2.1GB

System:
Operating System Name: Windows 7
Operating System Version: 6.1 Service Pack 1
System Architecture:
Built-in Memory: 23.9GB
Free Memory: 15.3GB

Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: Not installed
Adobe Reader Version: Not installed
Adobe Acrobat Version: Not installed

CD and DVD drives:
D: (HL-DT-ST BD-RE BUS: 2 ID: 2 Firmware: WH14NS40)
Photo of Chuck

Chuck

  • 1 Post
  • 0 Reply Likes
Thanks. Patch makes scroll down work
Photo of David Pattarini

David Pattarini

  • 8 Posts
  • 0 Reply Likes
Works perfectly. Thanks Andaleeb!
Photo of Milan Krebs

Milan Krebs

  • 3 Posts
  • 0 Reply Likes
Perfect!! Many thanks Andalleb
Photo of Dave Hutton

Dave Hutton

  • 2 Posts
  • 0 Reply Likes
Many thanks, Andalleb. Sorted!
Photo of Richard Debertin

Richard Debertin

  • 9 Posts
  • 0 Reply Likes
Works just like it should Thank you Andaleeb you are the best.
Photo of Roger Seidule

Roger Seidule

  • 5 Posts
  • 0 Reply Likes
Thank You Adobe. The fix works and is greatly appreciated.
Cheers
Photo of steven rudnick

steven rudnick

  • 7 Posts
  • 0 Reply Likes
Ditto. Thank you Adobe for listening to us.
Photo of Einar Rossavik

Einar Rossavik

  • 8 Posts
  • 2 Reply Likes
Works perfectly! Also fixes other problems - like scroll after tagging!
Photo of PSEList001

PSEList001

  • 7 Posts
  • 0 Reply Likes
Thank you Adobe, a much needed fix! The download is nearly 500MB.
I note that the version information in the Organiser>Properties remains at 13.0.0.0 (though the correct information is displayed in Help>About).
Photo of Dwayne Taylor

Dwayne Taylor

  • 2 Posts
  • 0 Reply Likes
I just upgraded today for 7D Mark II support. After getting the update that provided 7D II support, I too have the scroll issue. I tried to apply the patch and got this
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi Dwayne,

Please see page (https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-13-1-hotfix.html) and download the hotfix file appropriate to your system configuration.

If on Windows, please check Control Panel > System Properties to know whether it is 32-bit or 64-bit OS.

Thanks
Andaleeb
Photo of BEVERLY SCHULZ

BEVERLY SCHULZ

  • 6 Posts
  • 0 Reply Likes
We're also seeing that with the 13.1 upgrade the "Speed" pull-down menu when building a slideshow has disappeared! Would like to have that back!

Beverly Schulz
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi Beverly,

Can you please confirm if this is about Premiere Elements Editor or Elements Organizer?

Thanks
Andaleeb
Photo of BEVERLY SCHULZ

BEVERLY SCHULZ

  • 6 Posts
  • 0 Reply Likes
My issue was referring to Photoshop Elements Organizer (not Premiere).

Thank you.
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi Beverly,

I'm unable to see Speed pull down menu in Organizer slideshow. Can you please share a screenshot?
Photo of BEVERLY SCHULZ

BEVERLY SCHULZ

  • 6 Posts
  • 0 Reply Likes
Yes, that's the problem - it isn't there :) Here's a screenshot of what used to be there right before the 13.1 update, and then was gone right after.

https://www.flickr.com/photos/1327249...

(I can't get the screenshot to load, but here's the image at the link above. The Speed button is the bottom bar to the right of Preview)
Photo of BEVERLY SCHULZ

BEVERLY SCHULZ

  • 6 Posts
  • 0 Reply Likes
Is there any confirmation of this or a workaround to get this feature back? Could you please update on whether this is a permanent intentional change or something that will be fixed?
Photo of Dwayne Taylor

Dwayne Taylor

  • 2 Posts
  • 0 Reply Likes
Premiere. It works with regular Elements, just not Premiere.
Photo of Peter Steiness

Peter Steiness

  • 8 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Mouse wheel will only scroll up when full picture in Organizer (Elements 13).

Just moved from Elements 11 to 13. My mouse wheel works - no problem, but when in Elements (13) Organizer and the image is fully exposed (one big image) I cannot scroll down using the mouse-wheel. If I have two or more images exposed I can move pictures up and down, no problem. I re-installed and updated twice and the up and down feature works a couple of times and then it's back to only being able to scroll up. It's a very important feature for me to be able to go up and down - of course.
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi Peter,

Did the update get applied successfully? Please ensure that you have downloaded updater from https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-13-1-hotfix.html based on whether your system is Win or Mac and in case of Win, whether 32-bit or 64-bit.

Can you please share screenshot of Help > System Info dialog from Elements Organizer? 

Thanks
Andaleeb