Photoshop Elements: Scratch Disc Full, Uninstall!! Help!!

  • 1
  • Question
  • Updated 8 years ago
  • (Edited)
Hi! I've been using Adobe Elements 9 and I love it. Today I was told my scratch disc was full. When I tried deleting pics I was told I couldn't because there was an error. Now I can't even get into my Adobe Organizer. I'm told to uninstall and reinstall. Does this mean all my work is lost! :(
Photo of Linda Kloosterhof

Linda Kloosterhof

  • 1 Post
  • 0 Reply Likes
  • anxious

Posted 8 years ago

  • 1
Photo of Brett N

Brett N, Official Rep

  • 2260 Posts
  • 121 Reply Likes
I should think not. Scratch Disk is Full is an error that the Editor uses to indicate that it is running low on hard drive space that is used in addition to RAM. This could be because the hard drive(s) you use is(are) getting full. If you have more than one hard drive you can set up which drives are a and are not (and in what order) they are used for scratch disks under Edit>Preferences>Performance.

Additionally, the Scratch Disk error can be caused by conflicts with the system use of the hard drive (Windows uses the same concept of scratch disk but calls it paging file). Try shutting down other applications that are currently running (including those in the back ground).

The other cause is that the command you are trying to process requires more memory than can be allocated in 32-bit application (there is nothing that can be done about this in Elements, you would have to use Photoshop CS5 on a 64-bit OS to allocate more memory).

What happens when you try to get into Organizer? Do you get an error there? I doubt the Scratch Disk error is related to the Organizer not working. Unless...

There is one other possibility, but it's the really ugly one.... That is there could be corruption in your hard drive (could explain both issues). However, that is rarely the case.

Most likely, all of your work is fine and retrievable.