scratch disk is full

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  • Updated 1 year ago
my photoshop will not open. it says scratch disk is full. all video solutions i have seen you have to be able to open ps to fix the problem but mine closes after the error message.
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Brittany Minor

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Posted 1 year ago

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David, Official Rep

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Howdy Brittany,

My first reaction would be to clear off space on the hard drive corresponding to the scratch disk.  Next, I'd try dumping the garbage, to free up any lingering space.  After that, try rebooting the OS and seeing if PS will now launch.  Have you tried all of that?

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Press and hold down the cmd + opt (Mac) or ctrl + alt (win) keys while launching Photoshop. This will give a dialog that lets you specify a different scratch disk. (Make sure you have a second disk with available space mounted)