scanning problems in photoshop elements 13

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  • Updated 1 year ago
When I preview a scan a pink vertical bar appears  on the left. After scanning the bar is still there. I checked for updates and Adobe said my software is up to date. I have used Elements and the same computer and scanner for years. I then scanned with Vue Scan with the same computer and scanner and had no problem.
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Posted 1 year ago

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Steve Lehman

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Hi Tony,   

Although you import images utilizing the import module in Photoshop Elements, the scanning is the job of your scanning software.  After utilizing Vue Scan, your scan improved, and that proves that the problem may be your regular scanning software which may be utilizing Twain for its image transport instead of WIA.  Vue Scan is a generic software program that works with all scanners, and is used especially if a regular scanning software doesn't work for an application or two.   It may have came with your scanner but it's a generic software, used in case your regular scanning software does not work, which I think is this case.  

Most scanners use WIA as the image transport, now.   If your regular software has a choice to use Twain or WIA - use WIA.    Twain had not been updated which is why most scanner makers moved away from it and its no longer included in scanner software.   An old version of Twain may be included in that software, but it may not work with most applications.   

If you have further problems with your scanning software, I think you need to take this problem to your scanner maker.   If you liked Twain before, perhaps you can tell your scanner maker how you liked it, and especially why.   Twain may have been a name, and WIA was not understood, which is why Twain became popular.   But now, through the years, WIA has become the professional choice.   It works better with Microsoft and Adobe products.   

Vue Scan is still out there and can be downloaded in case anyone needs a generic scan, but most scanner software will utilize WIA as its image transport, anyway.   These drivers are only handling image transport, from a scanner to destination.   Each uses the same check-sum for proving the image made it to its destination, intact.   They only move pixels, keeping them in order.   

I want to know which make of scanner you have?   

Steve Lehman, Windows MCSE responding