Says my License number is invalid and its not

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  • Updated 8 years ago
I am having problems with my Adobe 7 accepting my license number and I have never had a problem before. My order site has no problems, I thought I might try the 9 version but decided I can't afford it an uninstalled it. So could ever please fix this issure for me please? Thanks-MellyB PS: It says its invalid and its not.
I have Windows 7
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Melancoly Bubbles

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Posted 8 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Meloncoly, Which product are you using? Photoshop Elements? Or Photoshop? (Adobe is the name of our company, not a product.)

We can't really do much with serial number issues on this site because your serial numbers are private information we can't post in public.

Call us at 800-833-6687. To avoid waiting on hold, request a callback from the first available agent. You can also schedule a callback for a more convenient time.

Or you can create a web support case for issues related to product orders, installation and activation, log into the customer support portal.