Says color setting file could not be found

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  • Updated 5 months ago
I've had photoshop for a while now and everything has been working fine. Recently it hasn't been letting me drag pictures in to whatever I'm working on it says disk not available.
Then I tried deleting my app and re downloading but now when I open photoshop it says could not synchronize because a file could not be found. I tried checking my photoshop files and stuff but I cant find anything wrong
Can someone please help, or give me advise on what to do
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Sami

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Posted 5 months ago

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Cristen Gillespie

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It looks like something pretty critical to the app has become corrupted. You don't say what OS you're on, or what version of Photoshop you're running. Adobe will need to know that if they're to help you troubleshoot.

When you uninstalled, did you delete Preferences ? If not, perhaps you could try deleting your preferences (Hold Cmd-Opt-Shift (Ctrl-Alt-Shift) and click on the launch icon- and say yes to deleting the settings file.) Since it's the weekend, there might not be anyone from Adobe here to help you, but if that doesn't work, come back and let them know more about your system so they can when they return on Monday.
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Sami

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Thanks for your help. I ended up restarting my computer for another reason, but then I checked photoshop again and it was fixed. I guess it was my computer and not the app
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Cristen Gillespie

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Or if you hadn't restarted for quite some time, something in RAM did indeed get farkled.  When I start to get really unexpected behavior, restarting is first—so much less painful to try with fingers crossed than deleting prefs or uninstalling/reinstalling.

I'm glad you're back on track now, and hopefully it won't become a recurring nightmare.