Photoshop CC 2017: File names show up but actual image/file data doesn't when uploading to Saxotech

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  • Updated 2 years ago
  • (Edited)
Using CC-2017 when I upload files to my office editorial management system the names (slugs) arrive, but not any photo data. Got any help for me and others using Saxotech?
Photo of Dave Prelosky

Dave Prelosky

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would probably start with Saxotech support first.

I'm personally unfamiliar with Saxotech. Are you saving/uploading directly to Saxotech from Photoshop? Or are you saving the files to your desktop and then saving/uploading the files to Saxotech?

What OS are you on? What file formats are you uploading? PSD? TIFF? JPEG? PNG? Are all image formats having this issue or only specific file formats?