Photoshop: Saving options no longer available and Save for Web greyed out on menu?

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I have been happily trialing CS6 and save files in .psd then once happy use File>Save as and select .png from drop down. If using for web elements I will select >Save for Web and then save as a .png file.

I have just created the simplest graphic and now I want to save it for use, the option to save for web is greyed out and when I choose >file>save as there is no .png or .jpg option to select.

I am sure I am doing something silly, but I can't for the life of me think what. The graphic is RGB 32 Bit, two simple layers grouped. I am using Mac OS X.

Any suggestions would be gratefully received.

Many thanks.
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SusanneE

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Posted 6 years ago

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Chris Cox

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My guess would be that you have the image in the wrong depth or color mode.

32 bit/channel is completely wrong for the web, that operates only with 8 bit/channel data. Also, very few formats can save 32 bit/channel data.
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PJ Darling

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This worked for me, but I still can't open a png
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Chris Cox

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double check that you have all the required plugins. If the PNG format plugin (part of Standard Mulltiplugin) is missing, then that would prevent you from opening PNG files.
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Dave Burrows

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Hello, I hope it's okay to post to this topic. Save for Web is an available option for me, but many of the options that I've been using all along are now greyed out. There are other oddities; Levels is not greyed out, and I can still invoke the tool using it's keyboard shortcut, but the window where the chart usually resides is also greyed out. This just started yesterday, and it may well have to do with a setting I changed as I have been fiddling with them some. If I did do something, I'm not having any luck in finding what I did.

Chris, I read your responses to some similar issues with CS5.1 in 2010 that had something to do with the progress bar in older machines, but that said issue had been resolved in an update not long after that.

If you have any ideas, I'm eager to try them. Thanks for reading.

Peace,

Dave

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32
Operating System: Windows XP 32-bit
Version: 5.1 Service Pack 3
System architecture: Intel CPU Family:6, Model:13, Stepping:8 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 1
Processor speed: 1692 MHz
Built-in memory: 958 MB
Free memory: 52 MB
Memory available to Photoshop: 657 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 1
The GPU Sniffer crashed on 11/23/2012 at 11:39:40 PM
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 800, right: 1280
No video card detected
Serial number: 92628701192123445467
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\DOCUME~1\DAVEBU~1\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 55.9G, 13.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: not set
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Dave Burrows

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Thanks, those instructions sounded easy enough to follow, but the Help --> Update link was greyed out. Shouldn't be a problem, I thought, followed a Google link to the 13.0.1 link on the Adobe site. When I tried to install it, a screen came up telling me I needed to install Adobe Application Manager which, in turn, told me to install the Adobe Support Advisor. That gave me 25 or 30 incidents of this error:

Suite or Product: CS5.5 Master Collection 5.5

Issue Description: "cpsid_83572r4: Error committing command when installing - Creative Suite 5.5
Click here for details and corrective actions related to this issue."

When I click that link, my browser opens a web page saying:

Issue -- The following error appears in your Adobe Creative Suite 5 or CS5.5 product installer log file:

Error committing command ARKCAPSWritePayloadDataCommand To the top Solution -- This error occurs if you reinstall Photoshop CS4 when both Photoshop CS5 or CS5.5 and Photoshop CS4 are already installed on your system. To successfully reinstall Photoshop CS4, first remove Photoshop CS4, and then reinstall it.

Drat. There's no CS4 involved; never used it, never installed it. I went from Master Suite CS3 directly to CS5.5 quite a while back, and that suite included Photoshop CS 5.1. It's been running perfectly for all this while until a day or two ago when many menu commands greyed out. Incidentally, in addition to Update being greyed out under Help, so are the Product Registration, and Deactivate options.

I did try again to install Application Manager, but I still get the same error message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". So, that's where we stand with updating to version 13.0.1.

It's very possible the default for my documents are set to 32 bit color mode, but View --> Mode is greyed out, and I haven't found where to examine bit depth yet. Finally, I updated my video card's drivers. The version I had was over 7 years old. The newest version available is still 6 years old which tells you something about the age of the computer with which I'm trying to limp by until I can save up enough to get my primary machine running again. It needs a new MB, and in all likelyhood, the CPU, CPU fan, and RAM will also need be replaced. Ouch. Oh, and then there's the car...

Thanks again for your message, Chris. I hope my follow up described here might illuminate the next step.

Peace,

Dave
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Chris Cox

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Image -> Mode is where you check the mode and bit depth of the document. Make sure that your document is 8 bit / channel, not 32 bit/channel (floating point HDR, not what you should be using).

And that looks like you downloaded the wrong thing, because there should be no mention of CS5, CS5.5 or CS4.

Newest video driver is 6 years old? Ok, you won't be able to use any of the GPU features at all with a card that old..
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Dave Burrows

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At this point, I'm not too concerned about GPU capabilities. I'm using a machine I used quite a few years ago because my primary machine is down. I'm just looking to be able to use Photoshop again.

Your mention of mode here rang a bell. I did change mode from 8 bit (default) to 32 bit. Later, I went to use Image --> Adjustments --> Variations, but an error message reported that Variations don't function in 32 bit. I just set it back to 8 bit. While what's happening now has similarities to that, I'm not geting any error messages, just greyed out options, and many, many options are affected now.

So, I downloaded the 13.0.1 update from here:

download.adobe.com/pub/adobe/photoshop/win/13.x/Photoshop_CS6_13_0_1_1_upd.zip

The Adobe Application Manager came from here:

http://www.adobe.com/support/download...

And Adobe Support Advisor was downloaded from this page:

www.adobe.com/support/loganalyzer/Ado...

Are any of those files the correct ones? Could you advise me on what to look for when searching for the one(s) that is/are incorrect? Thank you in advance.
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Dave Burrows

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Confused, but relieved, but even more confused...

I've been trying to limp along by using only the options that weren't greyed out this weekend, and today. I have a class project due, and no time to spare. Out of habit, I went to use Image --> Adjustments --> Hue / Saturation, and I could. Image --> Mode was also available to use, but was set to 16 bits / channel. I changed that to 8 bits / channel..

So, while I was on a roll, I thought, I'd check another open image; mode, and many of the options under View -- Adjustments were still greyed out, and so was Help --> Updates. Hopefully, I selected the image which allowed adjustments again, but Updates was still greyed out.

I'd really like to be able to concentrate on my project again without having to fiddle so much with the software. If anyone has any new ideas based on this information, I'd be much obliged to hear them.

Peace,

Dave

ETA: I'm still not finding Depth under Image or elsewhere.
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Chris Cox

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Image -> Mode -- 8, 16 or 32 bits/channel, the one with the checkmark is the current image depth.

But I'm starting to wonder if something is messing up your menus, like a third party plugin or UI modification utility.
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Dave Burrows

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Cool, thanks. We're on the right track, then in regard to depth. Sometime in the last little bit, I found I couldn't use the eyedropper tool even in the image that was no longer besieged by grayed-out menu options. It was available, it just didn't take a sample of the color.

I haven't fussed with the plugins in any way yet. However, I found on another site directions for resetting preferences back to default" which seemed like a next reasonable step.

[QUOTE]Fixing Photoshop

When Photoshop just won't work properly, try replacing the Preferences file by using this procedure:

1. Open Photoshop and save your custom goodies. Choose Edit→Presets→Preset Manager to save sets of styles, brushes, and other such bits and pieces you created. Use the Save Actions command in the Actions palette menu to save any sets of custom Actions.

2. Review your Preferences. Open Photoshop's Preferences and go through each pane, noting your preferred settings so that you can restore your work environment later.

3. Quit Photoshop. You can close the program like this:

* On a Mac: Hold down Command+Shift+Option and restart Photoshop. When prompted, release the modifier keys and confirm, that yes, you do want to replace the Photoshop settings.

* On a PC: Restart Photoshop; immediately press and hold down Ctrl+Shift+Alt. When prompted, release the modifier keys and confirm, that yes, you do want to replace the Photoshop settings.
[\QUOTE]

(Hey, what can I say; Google made me do it.)

Whatever is going on started in CS5.1 a few days ago. I hoped that this trial of CS6 would solve my issue, but no. Sadly, it didn't seem to resolve anything, but it does allow something to be ruled-out.
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Dave Burrows

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Understood.
So what might I try next?
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Chris Cox

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I don't know -- either you're missing something, or your machine is behaving irrationally. And I don't know what is different about your machine compared to the millions that are acting as expected.
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Dave Burrows

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Alright, look; I'm an old fella, and I don't always "get" things right away. I worked in construction all my life, and am far from the brighter, or more learned among us. Sometimes, I fall, and my body hurts for weeks, nevermind the humiliation of falling when someone is watching. And sometimes, I misunderstand what people say to me, or I read a tone into printed words that wasn't intended. But, Chris; that response sounded surly to me, and even if it wasn't, it wasn't helpful. Machines don't "behave irrationally", though our interpretation of their behavior can be based on the incompleteness of our understanding of them, and of their behavior. It's my exceedingly basic understanding that neither computers, nor software behave; they either respond as they are designed to, or they don't. As in medicine, troubleshooting often involves eliminating possibilities, and that's what I'm asking for help in doing.

To that end, I have installed my old copy of CS3, and can safely make these observations:

* The software opens almost immediately which, on this old machine, is not the case either with CS5, or CS6.

* Large files with many dozens of layers also open somewhat faster, but not nearly as fast as on my primary machine.

* The "Updates" option is now available.

* In some files, all adjustment options are available as they were, using PS CS5.1 on this machine for several weeks up until just a few days ago.

* Other files have more of those adjustment options available, but not all of them.

Conclusions that I *can* make:

* Several days ago, there was an event of some sort that changed how things in PS, and in PS alone responded.

* WE are missing something.

* I don't know enough about computers, software, nor PS specifically to solve this by myself.

If you have the ability, and are willing, then let's work to solve this together. If one of those criteria are missing, then could you please point me in another direction for answers? See, I don't know. It doesn't trouble me in the least that you don't know either, but our not knowing isn't mutually exclusive of the fact that there is a solution.
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Chris Cox

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No tone there - I'm just telling you that I have no idea what could cause the behavior you are describing.

The only real possibilities are that you have missed something (like a modal state for a tool or quickmask), or that something else on your system is causing Photoshop to behave in a manner that it is not supposed to and that other people are not seeing. Since I do not have your computer, I cannot know what on your system might cause this.

Yes, machines do behave irrationally when dealing with unknown bugs. The software is written to work a certain way, but you are describing it working in another way that doesn't make sense.

CS5 and CS6 should launch in about the same time as CS3: average about 7 seconds on a Windows Vista, 7 or 8 system (slower on XP due to OS differences).

The only file differences that would make adjustments unavailable are the document mode and bitdepth, or if you were in quickmask mode (which is remembered per document).

If you don't have the knowledge to solve this yourself, then we need to connect you with someone in Adobe support who can walk you through troubleshooting steps. (no, I'm not with Support: I'm too busy writing the app)
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Dave Burrows

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Cool, fair enough. I am, and since my first copy of Photoshop, PS7, have been thoroughly enamored of the things it allows me to do. Thank you for all that you do to make it even better.

My copy of CS3 is long out of warantee, my copy of CS 5.1 has been uninstalled from this machine, but may also be out of warantee; my copy of CS6 was just a trial, and was also uninstalled before I installed CS3. I'll try the support number and see where we can go from there.

When I find the thing that triggered all the blocked options, and how to fix it, I'll come back to this thread to update it for anyone else who may stumble on it some day.

Thank you very much for your time, and also for helping to make PS the remarkable tool that it is. I can't wait to see what's next.