Photoshop: Problem saving file in CS5 because of permissions error (permissions error, OS error, or another app has the file open)

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  • Updated 7 months ago
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Using Photoshop CS 5.0 (latest version 12.04) and Bridge (latest version 4.04) in Mac OSX 10.6.8 (64-bit mode). Cannot save files as "Save" or "Save As". Have made sure files are not locked, and that I have "read&write" permissions as User and Administrator. Solution?
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Malcolm Stephens

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Posted 6 years ago

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Chris Cox

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What is preventing you? Is there an error message?
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Malcolm Stephens

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Yes. Error message is: "[PS] Could not save as [file name] because the file is locked or you do not have the necessary access privileges. Use the 'Get Info' command in the Finder to unlock the file or change permissions on the file or enclosing folders." I have verified in the Get Info panel that the file is neither locked nor shared, and that I have "custom access" for Read & Write Privilege as user and administrator.
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Donald Thompson

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Only with photoshop elements 12 and only photos on the usb drive and then it deletes them
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Chris Cox

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That most likely means that you have a problem with the drive, or the driver software for that usb drive.
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Donald Thompson

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It only happens with Elements all other programs fine. Even if I save the file to the hard drive and take if off the usb, elements deletes it and does not let me save it. I am using an iMac not a PC.
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Jovan Kristanto

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i have the same problem. And after having the saving problem, my file got deleted. Is there anyway to restore the file?
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Chris Cox

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No, the file is gone unless you have a backup or saved a copy elsewhere.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Malcolm,

What happens if you create a new Admin user account? Do you still have the issue?
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Malcolm Stephens

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See preceding Comment to Chris Cox's Reply.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That just says that the current user is an administrator - but probably has messed up permissions. Creating a *New* user account is a way of verifying this.
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Malcolm Stephens

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Didn't migrate, but due to crash of primary hard drive, I had that drive replaced and changed my backup software from Apple's Time Machine to another program. Because of drive replacement, I had to reinstall some applications - including Photoshop and 3 nik plug-ins. The separate (internal) hard drive I use for backup also contains most (but not all) of my photo files.

I did some further checking, and learned that, while the properties of the individual FILE I was trying to save were not locked or had invalid permissions, it turns out that the FOLDER and HARD DISK properties did not include "read & write" access for me. I have since corrected this for several images, and have been able to successfully save several files - including those modified by nik plug-ins. However, it seems that some folders still don't have full read&write permissions. I tried to correct this at disk level, but it apparently doesn't apply to all folders and sub-folders contained on that disk. Is there a way to globally change permissions without having to do this individually by folder and sub-folder?

Thanks for your help.
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Chris Cox

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When you change permissions in the Finder, under the gear icon is a menu item for "apply to all enclosed items". Use that carefully - you don't want to apply it to the whole disk (otherwise the system permissions will get messed up).
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Time Machine and User Migration Assistant are, in my experience, notorious at messing up user permissions on machines.

Troubleshooting permissions issues in Mac OS X
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Jill Trimble

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I just installed the creative suite (educational edition) on to my brand new Mac. The illustrator works like a charm but when I open anything that I have created in photoshop, I can not save it. This message comes up:
"Could not save as “file name” because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders."
I have searched all over the web and tried a million things with no avail:( I'm about to toss it in the lake.

This reply was created from a merged topic originally titled
I can't save anything that I edit in Photoshop CS5.5 education edition on my new Mac..
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Jill Trimble

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Still no dice...
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Jill Trimble

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I have also reinstalled 3 times. I don't understand why my Illustrator will save no problem but PS won't? Seems strange. Also, not sure if it matters but I used to have subscription Illustrator and then I ordered the suite (to own) and this problem started happening immediately after download.
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Chris Cox

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Reinstallling Photoshop won't fix the permissions on your disk. You've got to figure out why you don't have permission to save files on your own disk.
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Jill Trimble

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That's what I am trying to figure out. I also reset all my permissions by holding command R at restart and going in that way... but still no different
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Laura Isabel

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Hi, I have the same problem with cc 2017 and I don't understand how it's my disk when I can save most of the time but when I work after an hour and go save what I've done to keep my work it says the file is locked, when I've been saving it 10x or more already.
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Adam Murray

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I'm using CS5 on mac running on OSX and I keep getting the same error whenever I try to save or save as any image* even a brand new file. When I try to save normally, I get this error message



I was trying to save these images into album I called Artwork, here is what it looks like when I click on "get info" in Finder.



*if I use save for web, I can by pass this permission issue for some reason.

Any advice I can get would be great appreciated
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Jill Trimble

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I had the same exact problem and the only this worked for me!!

clearing your Photoshop "preferences"

Quit Photoshop, then press Command + Option + Shift on cold-starting Photoshop. Get the keys down quickly enough and you'll be asked to confirm deletion of your current preferences.

I hope this works for you because this is such a frustrating problem to have.
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Chris Cox

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We're talking about an OS restriction, not something imposed by the application: the file is locked (in the OS), or you don't have privileges (again, in the OS) to save in that location. Photoshop is just informing you of what the OS said.
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Hugh Powell

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i have this exact problem, with the exact same appearance as in the screenshots above. This problem happens only with Photoshop docs, not with Word docs or other applications. The Get Info screens and permissions settings are the same for all my files, Photoshop and otherwise. It makes me think it is a Photoshop issue after all.
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Chris Cox

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No, it is not a Photoshop issue - it is the OS saying that there is an issue on the disk, or with another application. Photoshop is just reporting the issue (we catch more errors than most applications, because we've seen and debugged a lot more OS issues than most applications).
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Donald Thompson

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If this is not a photoshop issue why does it only happen with photoshop? All other apps work fine.
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Chris Cox

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Please re-read the comment before yours.
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Gabe Schauf

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Do you ever have a situation happen where you save a file to your server (in my case, Dropbox) and they just vanish as of they never existed? I can save to my desktop, to files on my computer - no problem, but if I save to db or even drag and drop and edited file to db, it suddenly just disappears. Help!!
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Chris Cox

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There are MacOS bugs that can cause behavior like that, due to bugs in the OS (some of which just got fixed in 10.8.4).

And we've seen some buggy third party fileserver implementations that can lose files (due to bugs in the fileserver itself).
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Donald Thompson

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Only with photoshop everything else works contacted apple nothing wrong with my system
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Chris Cox

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Yes, because only Photoshop is actually checking the errors and reporting them to you, like I said. We keep investigating cases like this, and keep finding user mistakes, OS bugs, and fileserver bugs.
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Donald Thompson

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Yah because it's paranoid and see things that aren't there!
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Chris Cox

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No, the OS told Photoshop that there was an error, and Photoshop passed along the error. You may have bad permissions, have found another OS bug, or have problems with your fileserver.
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Saleem Ahmed

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well hello i have found 1 solution works for me. my old photoshop files cannot save on removable hard disk. but now i can save.
Solution on Windows 7
1- Right click on removable disk goto properties
2- goto security & select your user
3- Under "Permissions for Users" you check Allow Full Control
after this running status on removable drive.
after you can save the previous & new files ps cs5.