Photoshop: CS6 Program error when saving files

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  • Updated 3 years ago
  • (Edited)
can not save in photoshow cs6 ex. just says: "could not save "xxxxx" because of a program error
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Niklas Blangsted

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  • frustrated

Posted 6 years ago

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Chris Cox

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What OS version?

What else are you doing before getting a program error?

And can you show us the PSErrorLog.txt file from your Photoshop preferences folder?
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Graham Sampson

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I am also getting this same error. Doesn't matter what I was doing before hand, whether it is creating a new document or a simple RGB to CMYK conversion. However if I was to save to my desktop it is fine. 12 other computers (iMac 2.8Ghz Intel Core i5 with 4Gb running 10.6.8) arent having the same problems.
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Graham Sampson

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Anyone, Bueller, Bueller, Bueller?

Nice support, ask a question and then just disappear
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Chris Cox

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The OP didn't respond at all, and you didn't provide the PSErrorLog.txt file.
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Graham Sampson

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Can't find that file on my computer, have done a search and no results
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Chris Cox

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That file should be created whenever you hit a program error.
It should be in your Photoshop CS6 preferences folder.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Graham,

Have you tested whether your system has any permission issues? The easiest, fastest, most reliable way to check this is to create a new admin user account and run Photoshop from the new account and see if the issue persists.
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Graham Sampson

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Other employees are also having the issue, but not all of them. Also this was not an issue on previous CS versions. Also it is only restricted to Photoshop.

Illustrator, InDesign and Flash all save fine to the server

Will give it a a try
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Niklas Blangsted

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please have a look at this:
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Photoshop: "Could not complete your request because of a program error" message when attempting to save as a PDF
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http://feedback.photoshop.com/photosh...
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I ́t worked for me, but do still think there is a error in photoshop
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Graham Sampson

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It appears to be a completely random thing. Tried saving a file to the server, came up with the error. Tried saving it in a different folder and it saved fine. Created a new document and tried saving it in the original location where I had a problem and it saved fine. Doesn't seem to be any rhyme or reason to where it can or can't save
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Graham Sampson

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Only when saving to the server and only in Photoshop, not the other CS6 products. But it is the random nature, doesn't seem to be dependent on location on the server and one location wont work and then 1 minute later that location will work
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Mike Roberts

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The error can be fixed by going into preferences - type and changing the text engine in Photoshop CS6. I changed mine from East Asian to Middle Eastern. This will solve all of your problems.
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Colleen Farrell

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No, that doesn't work. I'm getting the same error.
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Muhammad Faqihuddin Romadlon

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I can't save my project too. And it say and shows nothing to me, no error; no not responding. Just nothing. I've waited for couple of minutes nothing happen.
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Chris Cox

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Then you have a very different issue from what is being discussed in this topic.
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Niklas Blangsted

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so we have the error again, and I can not send you error file, since it looks like photoshop have not written a txt file.
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Mike Roberts

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The error can be fixed by going into preferences - type and changing the text engine in Photoshop CS6. I changed mine from East Asian to Middle Eastern. This will solve all of your problems.
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Chris Cox

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The type engine choice has nothing to do with OS bugs on file servers.
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Mike Roberts

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I had the problem when saving to my computer or external hard drive. Before you dispute something, try it and see if it works.
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J S

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If you're trying to save to a server and/or just updated to OSX 10.8, this should resolve it:

1. Click Photoshop->Preferences->File Handling
2. Under File Saving Options->Image Previews
3. Change to "Never Save"
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Chris Cox

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That will not completely solve the problem, but will make it happen less often.
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Joe Grossmann

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I am having this same issue. Only I cannot save files to our external project drive. I can save to my own system just fine.
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Chris Cox

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Which OS version?
What format is the external drive (or is it a file server)?
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Joe Grossmann

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It's a MacMini that we use as a file server. We have a large external drive hooked to it that we store all of our files on.

My system is running 10.6.8 as is the MacMini. This seems to be the same issue people here are experiencing ( http://feedback.photoshop.com/photosh... ). Any ideas? Everything was working fine for about a month after I installed CS6.
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Chris Cox

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Most of the current problems are due to a bug introduced in MacOS 10.8, and seems to affect SMB connections mostly.

Older issues are due to a bug in a different Apple API, again affecting SMB connections mostly.

With a MacMini server, you may be running into a case where the Finder is trying to read the file that Photoshop is attempting to write. Hiding all Finder windows on the folder you are saving to usually solves the issue.
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Joe Grossmann

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Ok, tried switching Preferences > Type from East Asian to Middle Eastern, this allowed me to save to an external drive. However, I think that this is a red herring. For those changes to take place, you have to restart Photoshop. I switched the type engine back to East Asian, and it still allows a save to an external drive.

Someone at Adobe has to have a clear solution to this. Saving to your desktop, restarting Photoshop and/or changing type engines are not good answers.
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ADD HELLSAEUS

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We have the same saving issue (program error) for multiple users at our office.
Sometimes you are able to solve it by changing bit depth from 8 to 16 and back again.
Would really like an offical fix or solution from Adobe.

/
Odd Hellsaeus
CIO
Peas and Understanding
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Tim Paul

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I experienced the 'cannot save...' error when trying to save changes to a file in a Dropbox folder on my local drive. PSErrorLog.txt did not update. Trying to change the bit depth as suggested above returned a 'cannot create scratch file' error.
OS 10.8.1.
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tasiral

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I have the same problem, Photoshop blocks very often when I would like to save a file. It's doesn't show any error message. When I would like to "force quit" Photoshop, it doesn't work at all. And I also can't restart just Photoshop, but need to restart my Mac completely. I am working on the latest version of MacBook Pro - Mac Os X 10.7.4 - 2.8 GHz Intel Core i7 - Memory 8 GB 1067 MHz DDR3.

All other design programs are CS6 versions too and don't have any problems with them.

Any idea to solve this problem ???
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Léo Collomb

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Problem: I had a folder with opacity to 90%, could not save.

Solution: Put it back to 100%, saving again...
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Chris Cox

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Did you install the Photoshop 13.0.1 update?
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Martin Evans

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Installed CS6 Extended three days ago on a mac pro running 10.6.8 trying to save a photoshop .tif to an OSX server (mac Mini running OS 10.8) and consistently got the "could not save because" error. Could save to local drive. Just tried the "change language" fix suggested above and problem seems to be fixed.

[go into preferences - type and change the text engine in Photoshop CS6. Change from East Asian to Middle Eastern.]
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Zdik Vik

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Hi guys,

when I got this horrible error pop-up, I was ready to jump through closed window from 24th floor...

But there IS A SOLUTION for that affected file!

Switch the visibility of all the layers off. When you have a bunch of invisible layers, the file can be safely saved. {You would be better to try it with a copy of the same file using that bottom icon of the History panel before definitely closing your orignal work. Just do a copy, switch the layers off, save that copy and try it to reopen. If all is OK, switch desired layers on and now you should be able to save the file nomally. All should be all right — your file is saved! But be prepared, this issue coud happen from time to time...}

Uhhhh...
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Miriam Jané

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I'm so happy you wrote this... it works!!! I had this problem on a PC...
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adamray

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OK - same issue saving to network but interestingly if you click "disconnect from server" in finder window (from shared in sidebar) (it won't actually disconnect) it then solves the issue every time...you can then save

– hope this observation sheds some light on what is happening? Mac OSX 10.6.8 to network raid Pegasus via mac mini server
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I've seen other errors opening and saving files that were related to pointing to old version plug-ins. Are any of you in this state?

http://blogs.adobe.com/crawlspace/201...
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Matthew Graham

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So... Photoshop CS6 doesn't support saving over a network?

I remember Quark saying that about Quark Xpress just before the world fell from under their feet.

Come on Adobe... just open up here and tell us what are the parameters for an Apple-based network and workflow that will support network saves for Photoshop CS6, and save us all from the trial and error and ill-informed anecdotal advice.
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Chris Cox

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No, we don't support saving over a network because there are too many variables involved outside of our control.

We're still finding new OS bugs in saving across networks (especially on MacOS), and have been waiting years for some of the known OS bugs to get fixed. We constantly try to work around the known OS bugs, but they keep adding new ones.

At least we know that saving to the local disk works reliably on current OS versions.
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Brian Lyman

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I had this problem today and the solution I found, though not the best one, was to give up the layers and flatten the image. It saved fine after that, though obviously I couldn't edit it further. Luckily I didn't need to.
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Erik Söderberg

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Had the same problem and found that a Gradient Fill (adjustement layer) was causing it. It had a mask and when the mask was disabled saving was OK but when enabled it was causing saving error. The solution was to unlink the layer mask. Rasterizing the gradient fill is an other way but takes away the possibility to edit it later on.

Also see this thread: http://feedback.photoshop.com/photosh...

Version CS6 running on 64bit Windows 7. Intel i7 with 12gb RAM
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David A Rogers

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Just had this problem occur for seemingly no apparent reason.
I have been working on the file for a few hours. Its large (1.3gb) layered file with folders and opacity variants.

None of that has previously been an issue.
Obviously I didn't want to close the file until I could resolve so I tried a couple options listed here.

Saving a copy of the file was not possible (Same error)
Changing the preference of saving previews didn't work for me.
Turning off all layer visibility allowed saving.
Turning layer visibility back on again repeated the error.

The history panel suggested that saving was occurring (I have it set for a new snapshot on save) but the error and the saving progress indicator suggested otherwise.

By process of elimination I discovered one single layer causing the issue.
It was a very plain sliver of white pixels with a Layer Mask and a Vector mask. Full opacity with a feather amount on the layer mask and vector mask of 0.5 and 0.9px respectively.

I moved the layer to a new file via Layer > Duplicate Layer... Then deleted the original. Saved the file. Then I brought the layer back and got the same error when saving.

Disabling the masks didn't help. (I did not try simply unlinking them)
I dropped the masks on to a separate layer, saved the file fine. Then I moved the layer mask back, saved file fine. Then moved the vector mask back.
File saved fine.

Phew!

no txt file was created in the Photoshop Preferences. Library > Preferences > Adobe > Photoshop > 13.1.2 > logs
PS 13.1.2
Mac OSX 10.8.2
11GB Ram
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you still have a copy of an affected file you can post via Dropbox or another file sharing service?
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David A Rogers

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As my problem was solved, the file is no longer affected. If it happens again I will let you know and minimize the number of layers to prevent uploading a 1.5GB file.

Ultimately for me the solution was simply a case of moving the layer mask and the vector mask temporarily. I have not seen the warning before and dont recall any specific software changes/updates. The usual programs were running in the background: Chrome, mail, Illustrator, Acrobat a Timer app. All of which are usually running during my day with no conflict.
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Heather

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I also get the "Program Error" with Photoshop CS6 saving to a network Server (Mac OS X Server). Never happened with Photoshop CS4.
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thomthom

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I just got the error in CS6. And found that if I saved a copy and unticked the Maximum Compatibility checkbox it would save the file.