Photoshop: Saved Photoshop PDF are rendered incorrectly in gmail webpage

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  • Updated 4 years ago
  • (Edited)
When saving a file from Photoshop, I'm saving as a PDF, with the regular standard preferences/settings. When I open the file on my desktop, it looks great. However, when I try to email it as an attachment, most of it comes out blank (missing text and images). How can I fix this??
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katherine sprung

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  • frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Photoshop? What OS/version?
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katherine sprung

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CS6 and OS X 10.9.4
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you viewing the PDF on the same system you emailed it from? Or a different system.
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katherine sprung

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the same. this is actually a new issue, just started this week. on photoshop, everything looks good, when i download it to my desktop, and open it in preview on my computer (same one i use photoshop with), everything also looks good. but, when i attach the file in an email (gmail), the preview feature has missing text and images.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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So the preview doesn't render correctly in the webpage for gmail?
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katherine sprung

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correct.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like a problem with the Google pdf parser. Have you reported the problem to Google?
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katherine sprung

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i have not. would this be an issue only with PDFs? i saved the file as a jpg as well to test, and that sends just find through an email attachment.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like it's specific to their PDF renderer.