saved edit showing as Grey Torn Document

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  • Updated 2 years ago
This picture shows what an edited photo saves as in my organizer. This doesn't happen often...What am I doing wrong???? 
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Ginny

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Posted 2 years ago

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Michel BRETECHER, Champion

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That means the organizer has not been able to create the thumbnail of the saved file.
If you right click on the thumbnail and choose 'update thumbnail', is it created?
If that works, nothing is lost, you may select a batch of such thumbnails and apply the same update.
If you try to open from the editor, does the edited file show normally?
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Ginny

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Thank you so much for your reply! I can use all the help I can get :-)

When I click on the image (the grey document) in my organizer it opens without any issues...with all my edits. 

I just tried to update the thumbnail in my organizer but nothing changed?? Hmmmm...
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Michel BRETECHER, Champion

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What is the size in pixels of your image?
One situation where thumbnails can't be updated:
https://helpx.adobe.com/photoshop-elements/kb/maximum-image-size-limits-photoshop.html
Are those files jpegs, or ???