Save For Web Photoshop 13.0.4/Mac OS10.7.5 fails due to "operating system error"

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
This is an issue which was presented a year ago:

http://feedback.photoshop.com/photosh...

However I'm having this issue with Photoshop Extended 13.0.4 (part of CS6 Master Collection) not version 12.

Anything I try and Save for web presents...


I've deleted all Photoshop CS6 prefs in ~/Library/Preferences including the com.adobe.photoshop.plist file. Not fixed.

I've reinstalled the Mac OS 10.7.5 combo update. Not fixed.

Rebooted several times. Not fixed.

Repaired permissions and verified the disk. Not fixed.

Things were fine 3 hours ago, now no save for web command completes. I've done nothing to alter the system between when it was working and now that it is not. All that has changed is the date.

2010 8-Core MacPro 32GB RAM, SSD boot drive + internal scratch drive, nVidia 5870 card driving 3 monitors, Wacom Intuos 5

Any assistance would be appreciated.
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like

Posted 6 years ago

  • 1
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
Uninstall, reinstall, update did not resolve.

Turning off Graphics Processor use (OpenGL) did not resolve.

No other CS4-CS6 app seems to have the trouble with Save for web and it appears this is completely isolated to Photoshop 13.0.1 only.
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
That should read "isolated to Photoshop 13.0.4 only"
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14503 Posts
  • 1877 Reply Likes
Scott, is it file specific, or does it occur if you create a new, blank document and user "Save For Web"?
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
Any file.. and any new doc, Jeff.
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
Yup.. always to local disk. I also tried a fresh install of OS10.8 on a separate drive, used migration assistant... same issue there. Jumped back to 10.7.5 and uninstalled Master Collection CS6.... ran cleaner tool, and am reinstalling at the present time.
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
Oh.. I do have one USB disk connected to an Airport Extreme Base Station... although I never save to it. That's as close to a network drive as I have. I'll try unmounting that, just on the off chance it's an issue.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
  • 1871 Reply Likes
Do you use Migration Assistant often? I wonder about permissions issues. I often see unexplained issues with user accounts after using Migration Assistant. Have you tried running from a new Admin account and/or Safe Mode? http://bit.ly/Troubleshoot_PS
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
Actually that was the first time I've used Migration Assistant. I don't doubt it "migrated" the issue as well, whatever it may be. I'll try the new accounts/safe mode when reinstall is done.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
  • 1871 Reply Likes
Thx. I'm checking with some other folks for debugging ideas.
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
Okay....

Complete uninstall of Master Collection CS6, ran Cleaner tool, reinstall, update everything (wait for 3+GB of downloads).. no resolution

Safe Boot to existing account... no resolution.

New admin account.... Safe boot to new admin account.. GOOD!
Standard boot to new admin account ... GOOD!

So.... (I don't know why I didn't think of this sooner), boot to an OS backup done Friday night.... GOOD!

Apparently in that 3 hour time span last night something got REALLY hosed in my admin account. Restoring the account from a backup now, but it's running fine off of the archived admin account at the moment.

Thank God for backups! I was not looking forward to the prospect of rebuilding my admin account from scratch. That takes days or weeks before it's all configured.

Thanks for your time Jeff. This was absolutely a local system issue which was really buried apparently.
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
Oh, just a hair too late. I run a nightly backup and a weekly backup. The issue occurred after the nightly backup yesterday. Yesterday's backup operates as expected. I've already wiped the bad OS and am restoring yesterday's backup. So, unfortunately, that bad account is now gone for good.
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
wait... I still have that migrated OS10.8.0 install which was bad (and should still be). I can image that. What do you need? Should I dump all the applications and trim down user files as much as possible?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
  • 1871 Reply Likes
Just an image file we can restore from that exhibits the behavior. I'll send you an email
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
okay.. the entire OS is 240+GB though with all the apps. I will do some trimming. :)
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14485 Posts
  • 1871 Reply Likes
Send you an email. If it's that large we can just arrange for a pocket drive
Photo of Scott W

Scott W

  • 41 Posts
  • 1 Reply Like
Update on this, which I posted in this similar thread: HERE

Note my resolution for the Mac OS when this occurs, which is random - perhaps once or twice a year it seems.

Navigate to....

[volume]/Users/[you]/Library/Preferences/Adobe/Plug ins/Adobe Save for Web CC (or CS6 or CS5)/Photoshop

NOTE: THIS IS NOT THE STANDARD PREF FILE LOCATION.

You'll find 1 file there.... a Save for Web preference file. -- Adobe Save for Web CC Prefs -- Trash that file. THAT seems to be the file which causes the error here, and not the file open in the preference directory.

Seems there are multiple preference files for Save for Web. I'm not sure why, but it is this buried file which causes the issue on my Macs.