Photoshop: Save for Web exports the incorrect frame from a Quicktime MOV

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
Here are the steps to reproduce this issue.

We are using Photoshop CS6 13.0.1 x64 on Windows 7 SP1.

1. Create a Quicktime MOV with a poster frame selected
2. Open the Quicktime MOV in Photoshop CS6
3. Move the playhead to any frame
4. File > Save for Web

We find that if when the Quicktime MOV is saved with a poster frame, the Save for Web feature does not use the frame selected by the playhead.

The screenshot will demonstrate a selected frame, and the resulting incorrect frame in the Save for Web preview window.

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Lucien Harriot

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  • confused

Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have GIF as your compression setting? It may be trying to save as an animated GIF. If you select JPEG as your compression setting, is the correct frame displayed?
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Lucien Harriot

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We are trying to use JPEG compression.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'm not seeing that occurring, at least with Mac OS X. Let me see if someone on the team can reproduce on Windows. Are you running Windows 7?
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Lucien Harriot

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Yes, Windows 7 Service Pack 1.
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Lucien Harriot

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Initially we thought it was an issue with the source footage, but it seems consistent regardless of what we place in the timeline.