Photoshop: Save for Web & Devices can't save images that are 6000 x 3000px

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  • Updated 8 years ago
  • Solved
  • (Edited)
Forum post - cross posted here.

Re: The image exceeds the size Save for Web & Devices was designed for

Our original full sphere panorama images are 6000 x 3000px 16bit 105mb .TIF's.

We are using a Dell Intel quad core PC with 3gb ram and lots of workspace 2 TB external hard drive space.

Photoshop CS4 works

We converted them to 6000 x 3000px 8bit .tif. When using Save for Web and Devices we would get the "Warning 'Image exceeds". We clicked "yes" knowing that it would take some time.... but that was ok. The two pane panel properly dispalyed our 2 images. Original pane shows 7.5mb. By using the compression slider we are able to get the file down to our desired file size of 6.5mb .JPG.

Photoshop CS5 does not work

We converted them to 6000 x 3000px 8bit .tif. When using Save for Web and Devices we would get the "Warning 'Image exceeds". We clicked "yes" knowing that it would take some time.... but that was ok. The two pane panel is displayed now in RED overlay and fails to let us go any farther.

Question If there is a "Warning image exceeds" is why isn't the maximum JPG file size shown in the documentation...

Guess that is why I am still using CS4 for conversions and later using CS5.5 for our normal work flow.

/s/

Dave still at 360Texas.com
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Dave Albright

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Posted 8 years ago

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Foster Brereton, Programmer

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Hi Dave,

This is a known issue with CS5 that I'd like to try and nail down. Can I contact you via email regarding the issue? If so please update your profile to include your email address, and I'll send you an email.

Blessings,
Foster
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Dave Albright

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Yes, certainly. Our email is texas360 at swbell dot net

Also Skype iam360texas

Our email in our profile is correct

We are located in Fort Worth, Texas -- Central Texas Time Zone
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Foster Brereton, Programmer

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Official Response
Dave just emailed me and reported that he solved the problem by deleting the Save For Web Preferences file located at:

C:\Users\[user]\AppData\Roaming\Adobe\Plugins\Adobe Save For Web CS5\Photoshop\

Once that file was deleted Save For Web functioned for him without error.
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Dave Albright

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Actually, We deleted the two old \10.0 and \11.0 preference folder created by previous Photoshop CS upgrades at:

Computer\computername(C:)\users\username\appdata\roaming\adobe\Save For Web\

Found 2 folders
\10.0 dated 2/18/2010 5:48pm
Adobe Save for Web 10.0 Prefs 2kb
\11.0 dated 6/22/2011 9:14am
Adobe Save for Web 11.0 Prefs 2kb dated today 6/12/2011

Adobe Photoshop CS5.5 is version 12 [12.0.4], but I did not find a specific prefs folder for \12.0

Foster saved the day by saying that the Save for web preference folder was at a NEW folder located at

\Appdata\Roaming\adobe\plugins\adobe Save for WebCS5\photoshop\Adobe Save for Web CS5 Prefs

Foster you did all the work.... please add this to your Lessons Learned book.. and tell others

Your solution was timely and right on point. Glad we could help

Dave Still at 360texas.com