Photoshop: Save for Web not saving resolution information

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  • Updated 5 years ago
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Photoshop update 14.2.1 seems to have a bug in Save for Web. Images sized at 72ppi are at 300ppi when opened again. I went to the 'Forum' but have only encountered one of those know-it-alls who is more interested in putting me down for using the Save for Web 'feature'. If someone here is inclined to help I would appreciate it.
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sandra cohen

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Posted 5 years ago

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sandra cohen

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Mac, 10.8.5
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David, Official Rep

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Hi Sandra,

I just checked and could not reproduce your problem. Let me make sure I'm understanding correctly.

You have an image at some resolution. You save it via Save for Web. When you re-open the JPG or GIF or PNG it is at 300ppi?

Thanks,
David
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sandra cohen

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Thank you for responding David,
I create a 72ppi jpg (from a high-res jpg) and after Save for Web it is 300ppi. Someone mentioned that having Metadata set to 'All' was how this was happening, although I have always used that setting and this never happened before the update. I changed the metadata to only keep the copyright info and that seemed to work. What do you think?
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David, Official Rep

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HI Sandra,

Something here sounds wrong. Normally when you do a Save for Web, by definition, you're saving the document for a 72ppi image. Metadata shouldn't change that and further, I'm not familiar with the setting you are referring to -- it's not in S4W. How are you determining the file is 300ppi? I tried this myself on both Win and Mac and I'm not seeing any problem.

Thanks,
David
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sandra cohen

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By re-opening the file I can see that what I just Saved for Web at 72ppi is now 300ppi at a smaller width and height
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sandra cohen

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I need to include copyright metadata from File Info, that is a setting in the SFW dialog.
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David, Official Rep

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Hi Sandra,

When you say that by "re-opening the file [you] can see that what [you] just Saved for Web at 72ppi is now 300ppi at a smaller width and height," what do you mean? Are you re-opening the JPG in Photoshop? Or are you re-opening the PSD file? In the first case, I can confirm that the JPG does re-open at 72ppi.

If you would like, I can set up a web-hosted screenshare in order to see in real time what you are on your machine in order to troubleshoot this problem. Please let me know if you're interested in this.

Thanks,
David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like you maybe have your JPEGs set to open in Camera Raw when you open them. Is that the case?
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sandra cohen

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David -- I am opening the just-made jpg in Photoshop, yes. I wish that I could confirm what you have, but it is indeed opening as 300ppi and scaled down in measurement. I also thought this was crazy and made my husband do it as well and he got the same result. I'd be happy to show you as long as the screenshare thing will not leave any kind of install or code on this machine (sorry if that sounds absurd, not my area so I don't know how those things operate now). It could probably be sometime tomorrow, I'll be working, or trying to anyways.

Jeffrey -- If you mean setting all jpgs to open as Camera Raw, no. I have been doing this exact same thing for several years: starting with a .tiff and creating several derivative versions (high res jpg, web-sized jpg, thumbnail etc) for different uses with Actions.
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sandra cohen

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Is there a Save for Web Preference file that I could find and trash, force to recreate? One of the Manswer men over at the Forum suggested this, but if I even found the correct file it was completely buried and also said it was a Microsoft Graph file... so I don't know if I was told to look for the right thing. And besides that the guy is still posting and trying to convince me to use HTML...
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David, Official Rep

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Hi Sandra,

There is no setting for ppi in S4W -- it goes to 72ppi, as that is the standard for the web. Now, again, if you're opening files via Camera Raw, then they WILL be blown back up to 300ppi.

I can probably make some time tomorrow around noon (Pacific Time) to walk you through this. The software for the screenshare, which Adobe makes, will require you to install a plugin, but that's it. And, as you can see from this site, I'm an employee, so you've nothing to worry about.

If you cannot do a screenshare, then I would ask you to post screenshots of each step you take in the process so we can see how you're doing this work. Something isn't adding up.

Thanks,
David
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sandra cohen

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I was unclear what setting you were talking about, I thought you were talking about metadata. BUT I don't seem to be having the problem today... and I haven't changed anything. I really appreciate you guys taking the time to help, I suppose if it starts happening again I will pipe up again.
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Paul Riggott

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It sounds as if it is the same bug as...
http://feedback.photoshop.com/photosh...
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sandra cohen

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... hmm.