Photoshop: Save as PDF crashes Photoshop CC

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  • Updated 5 years ago
  • (Edited)

I have been trying to save a photoshop file as PDF since yesterday and nothing worked. The furthest it would go is throwing an "application not responding" at 99% after a painful 30 minutes. I have tried many different variations including using the smallest file size, unchecked the layers, but nothing worked. Exporting to other format like PNG is ok.

The file is only 21MB. I am on OSX 10.8.5.

Does anyone else have this problem?

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Caroline W

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  • frustrated

Posted 5 years ago

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Chris Cox

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Application not responding is a hang/freeze, which isn't even remotely the same as a crash.

Do you have a crash report, or just a hang/freeze?
Are you using Photoshop 14.2.1?
And have you tried changing the PDF save options?
Have you tried resetting Photoshop's preferences?
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Caroline W

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It's hanging. The save progress goes up to 99% very slowly (10- 30 min), then always hangs at 99% (program not responding).
Yes, 14.2.1.
Yes, tried with/ without layer, various presets such as smallest file size, highest quality print etc.
Yes, did a reset.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try these steps to fix most issues: