Photoshop: Save as PDF crashes Photoshop CC

  • 2
  • Problem
  • Updated 5 years ago
  • (Edited)
Hi,

I have been trying to save a photoshop file as PDF since yesterday and nothing worked. The furthest it would go is throwing an "application not responding" at 99% after a painful 30 minutes. I have tried many different variations including using the smallest file size, unchecked the layers, but nothing worked. Exporting to other format like PNG is ok.

The file is only 21MB. I am on OSX 10.8.5.

Does anyone else have this problem?

Thanks!
Caroline
Photo of Caroline W

Caroline W

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 823 Reply Likes
Application not responding is a hang/freeze, which isn't even remotely the same as a crash.

Do you have a crash report, or just a hang/freeze?
Are you using Photoshop 14.2.1?
And have you tried changing the PDF save options?
Have you tried resetting Photoshop's preferences?
Photo of Caroline W

Caroline W

  • 2 Posts
  • 0 Reply Likes
Noted.

It's hanging. The save progress goes up to 99% very slowly (10- 30 min), then always hangs at 99% (program not responding).
Yes, 14.2.1.
Yes, tried with/ without layer, various presets such as smallest file size, highest quality print etc.
Yes, did a reset.

Thoughts?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14678 Posts
  • 1956 Reply Likes
Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS