Photoshop CC 2017: Save progress is frozen

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  • Problem
  • Updated 2 years ago
  • (Edited)
My iMac shut down at the beginning of a save and when I relaunched my iMac photoshop came up with my edited image but now won't let me re-save. It says I can save again once the background save is complete. Yet the background save has not moved past 0% for over an hour now. Please help I don't want to lose my edited work by relaunching photoshop.
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Alexis

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  • Anxious

Posted 2 years ago

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Photo of Max Johnson

Max Johnson, Champion

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New document, drag all layers from old PSD to new document, save that?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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A system hang or freeze requiring a computer restart usually means a low level failure such as a driver (video card driver, etc), failing/damage hard disk, damaged OS installation, or failing hardware (hard disk, video card, etc). Might be worth a trip to an Apple Store to get the machine checked out.