Photoshop 21.0.3: Save For Web error: "Could not complete this operation. An unknown error has occurred" on Mac 10.15.2

  • 2
  • Problem
  • Updated 2 weeks ago
  • (Edited)
Save For Web is currently broken and seriously slowing down my work flow.
The item is not greyed out in the menu and the dialog appears.

However, when I press Save an error appears which says:

"Could not complete this operation. An unknown error has occurred."

I have spoken with the online chat support and they told me this is a known bug and that I should add a message here.  So that's what I'm doing.  If I can provide any further information please let me know.
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Chris Newman

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  • frustrated

Posted 2 months ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Chris Newman

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I am positive I am running 21.0.3.
Creative Cloud and the About screen both confirm the version number.
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Pete Green, Customer Advocate

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Hi Chris, 

Would you be able and willing to try testing this out under a new admin user account?

Wondering if there might be a permission or preference file that could be causing this error for you.

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

If it works there, we can look at adjusting permissions, restoring preferences, or investigating potential software conflicts, etc, in your user account. 

Let us know how that goes.
Regards,
Pete
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Chris Newman

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I created a new administrator account on my Mac
I opened Photoshop, logged in, and created a new document.
Save for Web dialog opened, but the same error appeared when I hit Save.
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David, Official Rep

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Howdy Chris,

Do you get this error with all files?  Do you have anything else open?  Could you try this for me...:

1) launch PS
2) IMMEDIATELY clear your preferences as you launch
3) open a blank document, standard size
4) click File > Export > Save 4 Web

What happens?

Thanks,
David
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Chris Newman

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As above, I created a brand new account, so a completely new set of preferences, and a brand new document and I still get the same error.
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David, Official Rep

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And you've specifically trashed your preferences so they could regenerate?
You have this problem with every new document?
What else do you have running?
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Chris Newman

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The test I did on Saturday was with a brand new administrator account.  It had no previous preferences, I tried a brand new document, and there was nothing else running at the time.
I have also tried clearing preferences on my account but that didn't work, and it has happened with every file I've tried it with - my fingers automatically try to use Save for Web so I've seen the error a lot!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
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Chris Newman

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Adobe Photoshop Version: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6  x64Number of Launches: 14
Operating System: Mac OS 10.15.2
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2900 MHz
Built-in memory: 32768 MB
Free memory: 15490 MB
Memory available to Photoshop: 23762 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.24.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.24.11
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 

Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
High DPI Monitor
Display Bounds: top=0, left=0, bottom=1050, right=1680
Display: 2
Display Bounds: top=-1080, left=-144, bottom=0, right=1776
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=2
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="AMD Radeon Pro 560X OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon Pro 560X OpenGL Engine"
glgpu[0].GLRendererID=16915465
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Nov  9 2019 04:32:50)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Intel(R) UHD Graphics 630"
clgpu[0].CLVendor="Intel Inc."
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Nov 22 2019 18:23:26)"
clgpu[0].CLBandwidth=2.36544e+10
clgpu[0].CLCompute=85.4638
nativegpu[0].NativeName="AMD Radeon Pro 560X"
clgpu[1].CLPlatformVersion="1.2 (Nov  9 2019 04:32:50)"
clgpu[1].CLDeviceVersion="1.2 "
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4096
clgpu[1].CLName="AMD Radeon Pro 560X Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLVendorID=16915456
clgpu[1].CLDriverVersion="1.2 (Nov 21 2019 19:30:06)"
clgpu[1].CLBandwidth=7.50189e+10
clgpu[1].CLCompute=252.304
nativegpu[1].NativeName="Intel(R) UHD Graphics 630"
License Type: Subscription
Serial number: 90970237011438769683
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: /Applications/Adobe Photoshop 2020/
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 931.5G, 28.7G free
Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/
Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/

Installed components:

   dvametadata.framework   dvametadata   12.1.0.0   
   AdobeXMPScript.framework   AdobeXMPScript   79.164036   79.164036
   ICUUnicode.framework   ICUUnicode      gtlib_12.0.23744
   ICUConverter.framework   ICUConverter      gtlib_12.0.23744
   AdobeCrashReporter.framework   AdobeCrashReporter   7.7.2   
   boost_system.framework   boost_system   12.1.0.0   
   AdobeACE.framework   AdobeACE   2.20.02.45092   97.614776
   AdobeOwl.framework   AdobeOwl   5.5.0   
   mediacoreif.framework   mediacoreif   12.1.0.0   
   dvascripting.framework   dvascripting   12.1.0.0   
   dvaappsupport.framework   dvaappsupport   12.1.0.0   
   dvaunittesting.framework   dvaunittesting   12.1.0.0   
   AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.44656   79.613314
   k2.framework   k2   1   
   AIDE.framework   AIDE   1.5.0.44606   79.613133
   dynamiclink.framework   dynamiclink   12.1.0.0   
   dvaaccelerate.framework   dvaaccelerate   12.1.0.0   
   dvametadataUI.framework   dvametadataUI   12.1.0.0   
   AdobeExtendScript.framework   AdobeExtendScript   4.5.11.1   82.2
   boost_filesystem.framework   boost_filesystem   12.1.0.0   
   AdobeBIB.framework   AdobeBIB   1.2.03.44658   79.613319
   AdobeXMPFiles.framework   AdobeXMPFiles   79.164036   79.164036
   AdobeLinguistic.framework      24237   
   dvaplayer.framework   dvaplayer   12.1.0.0   
   PlugPlugOwl.framework   PlugPlugOwl   9.4.0.46   
   AdobeAGM.framework   AdobeAGM   4.30.87.44658   79.613319
   adobe_caps.framework   adobe_caps   11.0.0.14   1.584361
   AdobeSVGRE.framework   AdobeSVGRE   6.0   97.614776
   AdobePDFL.framework   AdobePDFL   15.0.0.44606   79.348578
   dvacore.framework   dvacore   12.1.0.0   
   AdobePIP.framework   AdobePIP   8.1.0.40.48685   
   AdobePDFSettings.framework   AdobePDFSettings   1.7   
   AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.44656   79.613314
   dvatransport.framework   dvatransport   12.1.0.0   
   AdobeXMP.framework   AdobeXMPCore   79.164036   79.164036
   AdobeJP2K.framework   AdobeJP2K   1.2.2.44568   79.273548
   dvaaudiodevice.framework   dvaaudiodevice   12.1.0.0   
   LogSession.framework   LogSession   8.1.0.40.48685   
   PlugPlugExternalObject.framework      9.2.0.46   
   AdobeScCore.framework   AdobeScCore   4.5.11.1   82.2
   AdobeSVGAGM.framework   AdobeSVGAGM   1.0.45092   97.614776
   dvametadataapi.framework   dvametadataapi   12.1.0.0   
   CITThreading.framework         
   WRServices.framework         
   AdobeBIBUtils.framework   AdobeBIBUtils   1.1.44658   79.613319
   boost_threads.framework   boost_threads   12.1.0.0   
   aif.framework   aif   6.0.00.1   1.
   AdobeCoolType.framework   AdobeCoolType   5.17.00.45092   97.614776
   dvamediatypes.framework   dvamediatypes   12.1.0.0   
   AdbePM.framework   AdbePM   4.0.00.377265   1.613549
   boost_date_time.framework   boost_date_time   12.1.0.0   
   dynamic-torqnative.framework   Torq Native   1   
   AdobeMPS.framework   AdobeMPS   5.8.1.44729   79.613613
   dvaui.framework   dvaui   12.1.0.0   
   ahclient.framework   ahclient   4.1.1.0   
   ICUData.framework   ICUData      gtlib_12.0.23744
   dvamarshal.framework   dvamarshal   12.1.0.0   
   Unified Extensibility Platform  uxp-3.3.7.56


Required plug-ins:

   Accented Edges 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Adaptive Wide Angle 21.0.3, © 2014-2019 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
   Angled Strokes 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Average 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Average.plugin”
   Bas Relief 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   BMP 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Camera Raw 12.1 (351), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Camera Raw Filter 12.1 (351), Copyright © 2019 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
   Chalk & Charcoal 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Charcoal 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Chrome 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Cineon 21.0  © 2002-2019 Adobe. All rights reserved. - from the file “Cineon.plugin”
   Clouds 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Color Halftone 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Colored Pencil 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Conté Crayon 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Craquelure 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crop and Straighten Photos 21.0  © 2003-2019 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
   Crop and Straighten Photos Filter 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Crosshatch 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Crystallize 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Cutout 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Dark Strokes 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   De-Interlace 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dicom 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “dicom.plugin”
   Difference Clouds 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Clouds.plugin”
   Diffuse Glow 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Displace 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Dry Brush 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Eazel Acquire 21.0  © 2007-2019 Adobe. All rights reserved. - from the file “EazelAcquire.plugin”
   Entropy 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Export Color Lookup Tables 21.0  © 2012-2019 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Extrude 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   FastCore Routines 21.0  © 1990-2019 Adobe. All rights reserved. - from the file “FastCore.plugin”
   Fibers 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Film Grain 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Filter Gallery 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Fresco 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glass 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Glowing Edges 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Grain 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Graphic Pen 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halftone Pattern 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Halide Bottlenecks 21.0  © 2019 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
   HDRMergeUI 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
   HSB/HSL 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IFF Format 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   IGES 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
   Ink Outlines 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   JPEG 2000 21.0  © 2001-2019 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
   Kurtosis 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Lens Blur 21.0.3, © 2002-2019 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
   Lens Correction 21.0.3, © 2002-2019 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
   Lens Flare 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Liquify 21.0.3, © 2001-2019 Adobe. All rights reserved. - from the file “Liquify.plugin”
   Matlab Operation 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Maximum 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mean 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Measurement Core 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
   Median 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Mezzotint 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Minimum 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   MMXCore Routines 21.0  © 1990-2019 Adobe. All rights reserved. - from the file “MMXCore.plugin”
   Mosaic Tiles 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Multiprocessor Support 21.0  © 1990-2019 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
   Neon Glow 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Note Paper 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   NTSC Colors 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
   Ocean Ripple 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   OpenEXR 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Paint Daubs 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Palette Knife 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Patchwork 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Paths to Illustrator 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   PCX 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “PCX.plugin”
   Photocopy 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Picture Package Filter 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
   Pinch 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Pixar 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “Pixar.plugin”
   Plaster 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Plastic Wrap 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Pointillize 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Polar Coordinates 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Portable Bit Map 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “PBM.plugin”
   Poster Edges 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   PRC 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
   Radial Blur 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Radiance 21.0  © 2003-2019 Adobe. All rights reserved. - from the file “Radiance.plugin”
   Range 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Render Color Lookup Grid 21.0  © 2012-2019 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
   Reticulation 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Ripple 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Rough Pastels 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Save for Web 21.0.3, © 1999-2019 Adobe. All rights reserved. - from the file “Save for Web.plugin”
   ScriptingSupport 21.0, © 2002-2019 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
   Shake Reduction 21.0.3, © 2014-2019 Adobe. All rights reserved. - from the file “Shake Reduction.plugin”
   Shear 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Skewness 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Smart Blur 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Smudge Stick 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Solarize 21.0  © 1993-2019 Adobe. All rights reserved. - from the file “Solarize.plugin”
   Spaces 21.0, © 2015-2019 Adobe. All rights reserved. - from the file “Spaces.plugin”
   Spatter 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Spherize 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Sponge 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Sprayed Strokes 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stained Glass 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Stamp 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Standard Deviation 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Sumi-e 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Summation 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Targa 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Texturizer 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Tiles 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Torn Edges 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Twirl 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   U3D 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “U3D.plugin”
   Underpainting 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Vanishing Point 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
   Variance 21.0  © 2006-2019 Adobe. All rights reserved. - from the file “statistics.plugin”
   Water Paper 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Watercolor 21.0.3, © 1991-2019 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
   Wave 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wind 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
   Wireless Bitmap 21.0  © 1989-2019 Adobe. All rights reserved. - from the file “WBMP.plugin”
   ZigZag 21.0.3, © 2003-2019 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.2.0.70 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.2.0/"
CDO: 1.62.3
        CmdN: 1.2.0
        CDP: 1.89.3

Extensions:

   com.adobe.Butler.backend  2.3.4 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.Butler.backend/index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.stock.panel.licensing/index.html”
   New Document  3.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.0.0/fnft.html?v=3.0.0.4”
   Libraries  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_7_76/index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_7_76/purchaseTypekit.html”
   Home  2.9.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.9.0/index.html?v=2.9.0.47”
   com.adobe.capture.extension  1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_7_76/extensions/capture/capture.html”
   Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
   Export As  4.8.12 - from the file “/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”

Installed TWAIN devices: NONE
Photo of Guillaume Lévesque-Piché

Guillaume Lévesque-Piché

  • 1 Post
  • 0 Reply Likes

Hi Chris, I had the same issue until I figured out the problem. It was the naming convention. I had been naming the images #1234.jpg (as an example). If I dropped the # and just named it 1234.jpg the Save for Web worked just fine.

Photo of Chris Newman

Chris Newman

  • 7 Posts
  • 0 Reply Likes
The error happens before I get to enter a file name or choose a location.  It happens as soon as I press the Save button before the dialogue for file name pops up.
Photo of Brian Mallman

Brian Mallman

  • 4 Posts
  • 0 Reply Likes
I'm having the same problem.
Photo of Brian Mallman

Brian Mallman

  • 4 Posts
  • 0 Reply Likes
Same problem. Driving me crazy.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16567 Posts
  • 2692 Reply Likes
Are you also on macOS 10.15.2 and Photoshop 21.0.3?
Photo of Brian Mallman

Brian Mallman

  • 4 Posts
  • 0 Reply Likes
10.15.3 & 21.0.3. Also a brand new Mac.
Photo of David

David, Official Rep

  • 3484 Posts
  • 581 Reply Likes
And you're seeing this with all files?  You've tried trashing your preferences?  Nothing else wrong at the same time?
Thanks,David
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16649 Posts
  • 2717 Reply Likes
I haven't been able to reproduce it on macOS 10.15.3 and Photoshop 21.0.3.
Photo of Brian Mallman

Brian Mallman

  • 4 Posts
  • 0 Reply Likes
Any ideas for a workaround? On a deadline...
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16649 Posts
  • 2717 Reply Likes
Use Export As.. or Save As...
Photo of Rohit Pandita

Rohit Pandita, Employee

  • 2 Posts
  • 1 Reply Like
Can you check if downsizing the image size helps?
Photo of Chris Newman

Chris Newman

  • 9 Posts
  • 0 Reply Likes
It happens with a brand new image of any size, doesn't matter if it's 50px square or 1000px square.
Photo of David

David, Official Rep

  • 3480 Posts
  • 580 Reply Likes
Does it make a difference if you change presets?  Have you tried adjusting any of the parameters or file output types?  I can't reproduce this at all, so I'm spit-balling a little here.  I use this workflow for my personal images, but haven't seen anything like this.
Thanks,
David
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16649 Posts
  • 2717 Reply Likes
Does your file name or slices have any non-alpha numeric characters in them? 
(Edited)
Photo of Chris Newman

Chris Newman

  • 9 Posts
  • 0 Reply Likes
It happens with brand new files before I have any chance to give them a file name.