Photoshop CC 2017.1: Can't save changes to the Adobe Photoshop document "" before quitting

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I have recently installed Photoshop on a brand new computer.
Everything seems to be working fine until I try to close Photoshop at the end of a session.
I get the message "save changes to the Adobe Photoshop document "" before quitting"
I tried to save the non existant document and now get a message telling me that the document is being saved in the background, Photoshop will quit after saving has completed.
This seems to take forever to complete.
I tried creating a new file 100px X100px and tried to save it and now see the
Adobe Photoshop CC 2017 has stopped working message.
Upon restarting Photoshop it seems to work as expected and closed down properly.
This is the third time today I have had this problem so it seems like time to see if anyone can offer some help
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Kenny McLean

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  • lost

Posted 2 years ago

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Dave Alexander

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Just tried it again and I had to click "No" 117 times before it finally quit. That's probably about how many documents I had opened, printed and closed in that session. Hope that is a good clue for the bug chasers...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We have a fix for this case where you've printed a document. Should go out in an update in the near future.
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Kenny McLean

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Thanks Jeff,
it's nice to know you and your colleagues are listening.
An interesting point I have just noticed.
I had to click four times for one document I had printed on four pages.
This might not be relevant but I thought I'd let you know anyway.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yeah. This case should be covered by our fix.
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Rob van Dijck

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This reply was created from a merged topic originally titled Since the latest update Photoshop doesn't properly close. It asks me to safe file....

While all my work has been saved and the editor shows an  empty black space, PS still wants me to safe a file. Not only once but several. I d ouse 'the 'NO' button, but that doesn't help. I have to do this several times before PS closes. This happens since the latest update.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This should be fixed by today's update: Photoshop CC 2017.1.1 (May 2017) Update Now Available
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William Madigan

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Great that a fix is available today, 2017-5-2 too bad Adobe couldn't/didn't send out a warning message before fix was ready. I spent  hours late last night dealing with "saving in background" but not able to save, (Googled the problem but apparently did not spend enough time sifting through results as i did not find this post until today.)  After I forced quit PS CC via Win 10 Task Manager, the file had been saved...This after I printed.

I had delayed installing the April update when it was released, not trusting it would be bug free. Appears that I didn't delay installing that April update long enough. Perhaps quality control/testing needs to be given more resources

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Dave Alexander

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The fix works. Thank you! Could one of you Adobe developers please do me a favor and tell John Worthington and Tim Wright that Dave Alexander blames both of them. :-) They will know what I'm talking about. Thanks!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Will do. Tim is in the office next to mine and Dave is across the hall. Unfortunately, it was was a different feature team, so I can't truly blame them!
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Chris Jen

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This reply was created from a merged topic originally titled Closing Photoshop Im asked ( Do you want to save "" ).

When exiting and closing Adobe Photoshop I get a bunch of dialogue boxes pop up asking me if I want to save "" << These inverted commas are actually what shows, there is no project open or needing to be saved but it comes with the same dialogue boxes each time I close once a project is opened.