Photoshop CC 2017.1: Can't save changes to the Adobe Photoshop document "" before quitting

  • 7
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I have recently installed Photoshop on a brand new computer.
Everything seems to be working fine until I try to close Photoshop at the end of a session.
I get the message "save changes to the Adobe Photoshop document "" before quitting"
I tried to save the non existant document and now get a message telling me that the document is being saved in the background, Photoshop will quit after saving has completed.
This seems to take forever to complete.
I tried creating a new file 100px X100px and tried to save it and now see the
Adobe Photoshop CC 2017 has stopped working message.
Upon restarting Photoshop it seems to work as expected and closed down properly.
This is the third time today I have had this problem so it seems like time to see if anyone can offer some help
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Kenny McLean

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  • lost

Posted 3 years ago

  • 7
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Kenny McLean

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Make that No4
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Jaroslav Bereza

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Do you have PS 2017.1 or 2017.0.1 ?
There were some changes.
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Kenny McLean

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2017.1.0
I just downloaded it yesterday
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Pete Green, Customer Advocate

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Hi Kenny, 

Sorry for the trouble saving. Are you on Mac or Windows?

How are you going about saving the file? By quitting Photoshop and clicking Yes to save changes? Or File > Save, then quit?

Regards
Pete
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Kenny McLean

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Hi Pete,
I'm on Windows 10.
I might not have explained things properly.
I have saved any open files as usual and there are no files open.
I then try to close Photoshop and get the message.
The double quotes, to me, indicate that there is no file to close which I already know.

It happened again yesterday.

Thanks for your help
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Pete Green, Customer Advocate

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Kenny, would you be able to post a screenshot of what the save dialog with the "" looks like?
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Pete Green, Customer Advocate

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Thanks for the added details Kenny. Strange.

I know it's a new computer, but have you tried resetting Photoshop's preferences yet? Restore preferences

Regards
Pete
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Francis Martin

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Hi,
I also have the same issue as described above.
For every file I change I'm prompted to save the file and then a file with no name - "".
Tried restore preferences, no difference.
Running W7 64-bit.
Regards.
Edit: Also noticed that it now takes 4-5 seconds to close the application when previously (prior to 2017.1) it took no time at all.
(Edited)
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Kenny McLean

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Tried reseting preferences but with no luck.
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Kenny McLean

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I also uninstalled and re-installed but still have the same problem
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Jannica Sophia Porcu

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I also ran into this problem after updating to PS  2017.1.0.
Also running W7 64-bit.
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Pete Green, Customer Advocate

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Is this reproducible with any steps? (e.g. open PS, open a file, close file, quit PS)

If you right-click the Photoshop.exe and run it as Administrator, do you get the same issue with saving/unable to quit?

Regards
Pete
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Francis Martin

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Pete Green,

Yes, same issue when opening exe and running as Administrator.

To reproduce:
Open Ps
Open a file
Print it
Close Ps
At this point I'm prompted to save the file I printed > respond yes or no (it doesn't matter)
Dialog appears prompting me to save the file "".

Regards.
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Tiểu Tâm

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Me too. When i print file
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David Dobish, Photoshop Engineering Manager

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Thank you for the report. I have reproduced in house and have logged the issue for an engineer to investigate.
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Daryl Polaski

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I'm having the same problem almost every time I try to close Photoshop CC on a Windows 10 Pro 64-bit PC after installing the latest update a few days ago.  I've included a screen capture.

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Daryl Polaski

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By the way, I have to open Task Manager and End task to close Photoshop.
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Frederick Chipkin

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I'm having the exact same problem. Does this have to do with the most recent Photoshop update?

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Frederick Chipkin

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I went into preferences - File Handling and unchecked "Save in Background" and Automatically save Recovery Information Every".  I still have the same dialog box pop up, however when I click on "No" I'm able to quit the program without having to force a quit using Cntrl alt Delete.


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John Rose

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I have exactly the same problem. I'm using Photoshop 2017.1.0 on Windows 10. At the end of a session when I come to close down I get the message shown by Daryl above. Every time I try to close it it just reappears. This has started happening just recently. Maybe in the last few weeks. Very irksome!
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Jaroslav Bereza

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If you have problems, you could downgrade from 2017.1 to 2017.0.1 until Adobe fix this bug.
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John Rose

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Thanks for the suggestion Jaroslav...but are we sure the problem lies with version 2017.1? And what other problems might arise if we downgrade?
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Jaroslav Bereza

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Here is list of possible problems with downgrade: https://helpx.adobe.com/photoshop/using/whats-new.html#main-pars_header_1366862642 (April 2017)

I am 90 % sure that this problem is related to this version. This topic was created few days after new version.
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John Rose

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OK Thanks Jaroslav. It's an impressive list!!! May I ask if you have downgraded yourself? Have you experienced this problem and solved it?
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Jaroslav Bereza

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I expected some issues so I didn't upgrade. And as you can see from list. Last version doesn't solve a lot bugs and it is without features. This is why I am watching feedback forum. I want to know if is save to upgrade :-D
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Francis Martin

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I've gone back to version 18.0.

18.0.1 has more than the save dialog bug. It's slower to open and close and I had errors when resizing files.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We're working on a fix for this issue. The reproducible case we have is after printing a document. One of the questions we have is if anyone on this thread is seeing this issue without a using the print command in their workflow.
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Frederick Chipkin

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It happens whether I print or not. Usually after I've been working on a few designs.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have exact, reproducible steps that exhibit the problem without using the Print command? That would be most helpful.
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John Rose

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It is happening to me without printing. It is at it's worst when I have had several documents open during a session...like processing a number of holiday pictures...and I come to shut Photoshop down. I'm getting the message shown by Daryl above time after time after time as I try to close the program. Maybe one for each document I've had open during the session? Not sure about that.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Exact, reproducible steps that exhibit the problem without using the Print command would be most helpful.
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Dave Alexander

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No, it's an endless loop. No matter how many documents you opened, it will not allow you to quit, close or save the document called " ". I have to Task Manager and force quit every time I use Photoshop.
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Jannica Sophia Porcu

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So far, it's only happened to me after printing. I don't get an endless loop of the "Save changes to the Adobe Photoshop document "" before quitting?" dialog box, however. On my system, the query usually appears two or three times. When I have answered "No" to each dialog box, Photoshop has shut down successfully.

In case it is relevant, I usually have about 3 files open at a time, occasionally up to about six. 
(Edited)
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Dave Alexander

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Good point. Maybe it only appears to me to be an endless loop because I tend to open and print many hundreds of images before I quit and I have never clicked "No" hundreds of times.