Photoshop CC: Exported image (19200*10800) is downscaled

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  • Updated 3 years ago
  • (Edited)
Hello,

I can create an image with this size (19200*10800), but when I render it, it's downscalled to 13120*7381. Could you please help me? :)
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Maciek Wolski

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Posted 3 years ago

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Chris Cox

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In Photoshop, you just create an image that size.

What do you mean "render" and "downscaled"?

Which product are you using?
Which version?
What exactly are you doing?
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Maciek Wolski

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Hi :),
I'm using Photoshop 2015.0.0. By render I mean saving the image. It's "downscalled" because it's supposed to be 19200*10800, but when the window of saving settings is popping (where you choose jpeg/png...), the maximum resolution is 13120*7381. It's smaller than I want :(.
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Chris Cox

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You can use the more reliable SaveForWeb, or just Save/SaveAs.
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Chad Rolfs, Employee

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Is the Export window blank or is the preview spinning (Processing) for a long time?  With that size of image, it might take a while to generate a preview.  Aside from that though, there does appear to be some issues here that I'm looking into right now.
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Maciek Wolski

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Even with a small pic it doesn't work (320*240). I tried to quick save png (nothing happens), save as (blank export window). Nothing works... I also did activate / deactivate the generator. Still on ps 2015.1.2 (and not 2015.2.1 sorry). 
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Chad Rolfs, Employee

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Can you try restarting with fresh preferences and let me know if that helps?  (to do that, either hold down Cmd/Ctrl + Shift + Opt/Alt immediately after launch or via Prefs: Reset On Quit)
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Maciek Wolski

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Well, I feel so stupid... File export doesn't work (I don't know why, ps 2015.1.2), but file save works perfectly well! I successfully made a big picture like I wanted *-* (even 38400*21600 worked!), after 30mn on rendering xD. Thank you photoshop family for you help! And yeah, in ps 2015.0, neither file save or export can do as big images :p.