Running Windows 7 64 bit. Ever since CC 2014 Photoshop has not been openning and crashes within a few short seconds of start-up

  • 1
  • Problem
  • Updated 4 years ago
Photo of Sean Williams

Sean Williams

  • 4 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
What does the detailed crash report say?

And have you tried updating your video card driver from the GPU maker's website?
Photo of Sean Williams

Sean Williams

  • 4 Posts
  • 0 Reply Likes
Hi Chris,

There is no notification. Just a window telling me Photoshop stopped working. I have re-installed multiple times.

I have updated the video card drivers
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Again, what does the detailed crash report say (in the windows system event viewer)?

And did you update the video card drivers from the GPU maker's website (good), or Microsoft (really bad)?
Photo of Sean Williams

Sean Williams

  • 4 Posts
  • 0 Reply Likes
Thats the thing. There is no detailed crash report. It simply says Photoshop has stopped working. No additional information
Photo of Pete Green

Pete Green, Customer Advocate

  • 710 Posts
  • 134 Reply Likes
You could try resetting the preferences: blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences

Or try signing out and back into the CC application to see if either suggestion would help: helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Photo of Sean Williams

Sean Williams

  • 4 Posts
  • 0 Reply Likes
The app doesnt stay open long enough to fix preferences. Signing out did not resolve the problem either