Photoshop: Issue with gpusniffer.exe issue on Surface Pro 3 (old driver)

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  • Updated 4 years ago
  • (Edited)
[Surface Pro 3 Specific Only] All of us SP3 owners running Adobe Photoshop CC 2014 are having issues where:
1. Upon launching Photoshop, the Intel display driver crashes and recovers immediately; a display tray message tells us this.
2. After the Intel driver crash, the gpusniffer.exe goes crazy; starts using up to 50% of CPU.
3. Only solution is to kill gpusniffer process manually.
4. Reported this issue to your Adobe forum, and your staff (Chris Cox) is rude enough to CAPITALIZED REPLY US when we have already repeatedly told him that the solution posted by him won't work, isn't recommended by Intel nor Microsoft.
5. Now the blame game is brought up by Chris Cox and no actual helpful or at least acknowledgement that Adobe would look into this issue.

As your loyal customer I feel extremely upset not because of the issue I'm facing, but from the fact that the utter insulting and rude reply from your support forum staff. Please have a look at this forum thread:

Please refer to this image as well for which Chris Cox is seen being an unhelpful and rude human.
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Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Alexander,

I think Chris was just trying to emphasize that just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates to solve the problem you are encountering.

Determine what video card you have and go directly to the card manufacturers website and download the latest driver: