rMBR Late 2013 - Photoshop CC Performance Issues

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  • Updated 4 years ago
Hello,

I'm sure someone else has already stated this some where online (I have looked it up quite vigorously in hopes to find some sort of solution to this problem) but I thought I would share my problem anyway.

I have a 2013 Macbook Pro with Retina Display running OSX 10.9.4 - 2.3 GHZ Intel Core i7, 16GB Ram, Graphics Switching (Intel Iris Pro and NVIDIA GeForce GT 750M with 2GB of VRAM) and 500GB flash storage PCIE.
Needless to say, top of the line MacBook Pro, very kick a** and very fast.

Normally, runs Photoshop, Illustrator, InDesign, Chrome, Mail, all simultaneously perfectly flawless. It's great.

But lately I've noticed something. Photoshop CC 2014 has lagging issues when I am moving Grouped Layers around. I can open up the group and select all the layers inside, move them, and they will move around fine (little lag but acceptable). It is quite a large 300DPI file but still... it runs everything else flawlessly, and I can't quite figure out why this is an issue.

Others on other forums have said that connecting the rMPR to a second screen fixes the issue. Others say that its Intel Iris Pro. Right now I have it locked into using the NVIDIA GeForce GT 750M Graphics Card so that shouldn't be a problem.

I'm wondering if its a retina display issue. Older Macs are running the same file perfectly fine. I don't understand it.

Hopefully this issue can be noticed and fixed - if possible.

Something to note: I don't quite remember exactly what the message said but at one point Photoshop CC 2014 crashed, and gave me a message upon rebooting the program, that said something about my GPU being "uncompatible" with OpenGL drawing. Which is crazy because it is. Its always been. And always will.

In PSCC2014 Preferences menu I have Photoshop take 12GB of Ram, Advanced Graphics Option Checked, everything in the Graphics Option area checked, including running OpenGL.

It should be fine. It just isn't. Every other Adobe Program runs fine.

Same issue with CC. Can't run CS6 because it only runs in low resolution mode and that's just terrible to look at.

Hopefully this is enough information to work with.
Thanks for any help you may be able to offer.
Despite this and a few other random glitches, CC2014 is a great program. Just doesn't seem to mesh well with Retina.
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OgityBogityBoo

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Posted 4 years ago

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OgityBogityBoo

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OpenCL I mean
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Chris Cox

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The error message probably said that the driver had crashed due to a bug in the driver, and the feature was disabled because now photoshop knows that the driver crashes.
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OgityBogityBoo

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You're probably right. I had my suspicions that something like that happened - I guess I just figured since it was a Mac and they only have a small selection of possible graphics cards that everything would work/or go back to working.

Any idea on how to re-enable whatever it was disabled? Everything looks fine via preferences inside photoshop.

I've tried uninstalling, by removing the files from the Applications Folder but the CC App still thinks I have it installed. Is there a way to completely uninstall it then re-install it?
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OgityBogityBoo

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I used to be a major PC fanatic but I ended up buying this rMBP after being put into a Mac Environment with my Graphic Design career. So I figured everything just works - still a little unsure of how to properly do things like uninstall, so that's why I ask.
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Chris Cox

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Nope, Apple has had a lot of problems with their video card drivers lately.
If it doesn't crash often, then you could rename the sniffer program to enable the GPU. But you'd be flying without a net -- and the driver is known to crash.
Otherwise you'd have to wait for Apple to update the driver, and hopefully fix the crash.