Review activation requirements in light of uninstall/

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  • Updated 8 years ago
I purchased PSE 5 and installed in an my Dell 2400 computer. Later I purchased and installed PSE 9 and activated same. After a few months I upgraded to a Dell XPS 8100 (PSE 9 on a P3 with less than 2 GB RAM is just unusable). I uninstalled PSE 9 from the Dell 2400 as part of sending it to be recycled. I installed PSE 9 and activated it on the new XPS 8100. Then due to a mother board failure after 60 days. Dell replaced the motherboard (presumably a new MAC address) and PSE 9 indicated I was activated on 2 computers and had 30 days to correct. I was NOT activated on the new XPS 8100 motherboard.

A call to Abodbe chat support (you hide your tech support phone number) led a chat agent (Vijay Kamma) who offered to help but after failing directed me to 800-833-2333 where after a 6 minute hold, an agent said retry and it worked (Vijay forgot the wait a minute or so part for the change to propagate.).

So now I have PSE 9 activated on a Dell 2400 in the landfilll and on a Dell XPS 8100 replaced motherboard. I have NEVER installed this product on other than a SINGLE computer. NOWHERE did your uininstall tell me to 'deactivate' the current install. Did you seriously think that I was trying to beat you out of a $99 piece of software? I guess this is the Nazi paramoia I should expect from Adobe.

I find it incredible that you would allow an uninstall without warning of the deactivation required. I find it discouraging that your chat agent could not tell me to wait a few minutes before retrying.

So now I have PSE 9 activated on 2 computers (one in the landfill) and nothing I can do about it. I can assure you that Google Picasa looks better each passing day.

IDEA: Your uninstall should warn the user to deactivate PSE 9 BEFORE uninstall - BETTER yet it it could do try the deactivation automatically.

I have worked in S/W development for 38 years and have NEVER been exposed to this kind of corporate behavior. I would vefry much like to hear a response from someone at Adobe at a level to consider a change in this licensing process.
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Howard L Cunningham

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Posted 8 years ago

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