Revel: Don't like it, don't understand it

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  • Updated 5 years ago
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Everyone posting to this "community" needs to realize that they are probably wasting their time. Adobe will do what they want, when they want, and how they want. The only reason for this change is so that Adobe can make some more money off us. Photoshop.com is already an online storage and sharing platform with superior editing, organizing and storage capabilities. Revel is an inferior program that we now have to pay for if we want anything more than very basic features. As for the multi-device access Photoshop.com already connects with Facebook, Flicker, Photobucket and Picasa but Adobe doesn't make any money from that. Revel was not "designed to address the changing needs introduced by the new multi-device world". Revel was designed to replace a superior free program with an inferior program that Adobe can now use to charge its customer for so called "Premium" access. I had always believed that Adobe was a superior company that was truly concerned with the quality of its products. I guess I was wrong. Adobe has now jumped on the misleading, useless "FREE App" with the pay for "Premium" content "bandwagon". Now they can "nickel and dime" their customers to death. $60 dollars a year for "Premium", I can buy the new version of Photoshop Elements every year for less than that. Like I said before the only reason for Revel is so that Adobe can make some more money off us.
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Ed Bischoff

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Posted 6 years ago

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Pattie F., Official Rep

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Ed-

I understand that it can be frustrating when a service is discontinued. We realize that many users really liked Photoshop.com and its features and that Revel does not have some things that users are used to seeing on Photoshop.com. We are planning to add many new features to Revel moving forward. We have had a lot of good input from users who want to help us shape the future of the product. All of these requests are being evaluated by product management on an ongoing basis for possible inclusion on our roadmap. We hope you will give it a try and offer your feedback so we can make Revel the product you want it to be.

Pattie
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Dennis Sheedy

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Poppycock. Adobe just abandoned Windows users.
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Adam Hodges

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Ed,

I think you hit it right on the nose. I fail to see why this service demands $6 per month for a beta product when other services are real fully formed products. Why would you release a service before adding value?

I don't get it either and I am disappointed at Adobe 's direction. Current customers will become former customers and will seek out other options - not sure whether the Adobe managers will realize it.

-Adam
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Ronald Hamann

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I agree. Why should I pay for a service I don't want. My use of Photoshop elements will be eliminated. there are other programs out there that work.
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Scott V, Employee

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Adam & Ronald,
You can use Revel for free as the day you sign up for Revel, you have 30 days of unlimited photo uploads. Revel 1.10 is not a beta product as its available to download on the Mac app store.

You can still upload your photos to Revel from your hard drive. If you have Photoshop Elements 11 then it has a direct connection to Revel as you can upload and download images.

Please see our FAQ Forum post "How do I upload photos to Revel" http://forums.adobe.com/message/51141...

For additional helpful information regarding Revel , please see our main FAQ Forum http://forums.adobe.com/community/ps....

We are listening. We realize there are some additional features that you would like to see added that don't extend too far beyond this new mission, and we're working diligently to add them to the Adobe Revel experience, including adoberevel.com.

Thanks
Scott
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terry parker

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Scott and Pattie -why not have multiple platforms ready for release? Not everyone uses an apple product yet. I was very dismayed to see all my photos that previously were in photoshop.com albums suddenly lumped together. Then the fact that I cannot easily share my photos and albums is very disappointing. To bad-friends and family really enjoyed seeing the photos.
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Scott V, Employee

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Hello Terry,
Revel is based on a modern technology platform and includes clients for iOS, Mac, and now the web. You have the convenience of storing all of their photos and accessing them on virtually any device, and the ability to effortlessly create and share beautiful web galleries. For those who wish to edit their photos, the device clients feature an editor that’s based on industry-leading Adobe technology.

While Revel offers some of the top features from Photoshop.com, it doesn't offer everything. We know that can be frustrating. We are working very hard to deliver more capabilities and expand onto new platforms, devices, and file formats.

Please see our FAQ Forum post "How do I upload photos to Revel" http://forums.adobe.com/message/51141... as there are screen shots to show you how to upload images to Revel

For additional helpful information regarding Revel , please see our main FAQ Forum http://forums.adobe.com/community/ps....

If you have any other questions regarding Revel, please let us know.

Thanks
Scott
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Ed Bischoff

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If Revel is "based on a modern technology platform" then why does it have less features and options than photoshop.com. Also if Revel is not a replacement for Photoshop.com then why are you removing a valuable resource that many of your long time loyal customers have come to depend on for their online photo needs. If you "value" your customers shouldn't you be committed to their needs instead of adding to their frustrations.
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Christine Delsol

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Exactly. "Modern" doesn't mean a thing if it can't do what you need it to. I'm now resorting to Windows Sky Drive just so my editors will be able to get my photos with filenames that tell them what they're looking at.
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Dennis Sheedy

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Arrogant response from Adobe -- corporate doublespeak. EWd and Christing are spot on. Adobe has had plenty of time to make Revel work on "all platforms" I wasted hours before I fiqured out that Windows is not in Adobe's plans or abilities.
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Pattie F., Official Rep

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Terry-

Waiting until apps were ready for all platforms would have delayed the release date and users' opportunity to offer feedback. Releasing in the order we did allowed us to share some code between Mac, iphone , and ipad so it was a logical choice. We still intend to release an app for Windows and Android moving forward.

I understand the issue with the flattening of the albums with files that were migrated from Photoshop.com. That is a hazard of moving from one program to another. Revel does not currently support nested albums.

Sharing is pretty easy, though. You send a link to friends who can view your albums from a browser on the web. See the link below.

SHARE
FAQ: How do I share my photos in Revel?
http://forums.adobe.com/message/50928...

Windows users can upload, download, view, and share by logging into Revel on adoberevel.com.

I hope that helps.

Pattie
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terry parker

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Thank you, Pattie and Scott. I understand the release reasoning. My frustration stems from using Microsoft products, but only having Apple or Ipad/Iphone instructions.

The copy/paste of the link that is required seems like a step back from what previously was featured in photoshop.com.

I had no problem uploading pictures to the new site. And creating an album was easy. But I kind of expected something more.

Thanks again for the prompt response. I look forward to the future enhancements and releases.
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Pattie F., Official Rep

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Terry-

When we release an app for Windows, it will likely meet your expectations. I too am a PC user and look forward to that day. In the meantime, I also use adoberevel.com to upload all my photos and share links. I often pull Revel up on my iphone to show people photos when they ask to see them.

Pattie
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Ed Bischoff

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From all accounts even when Revel is "finished" it will still be an inferior program to Photoshop.com. How about you leave Photoshop.com on and see which site your customers really use.
When Adobe Revel is finished will we have nested albums. Will we be able to sort by rating or date. Will we be able to tag, rate and date our pictures. Will the pictures have descriptions, comments and names. Will we be able to access a picture by its url: or copy the code to add the picture to a web page. Will there be an option to see a photos properties. Is there ever going to be any features added for video. Will there be an address book for our contacts and group contacts.
Why is there a charge for unlimited updates per month. What is the reasoning for the charge.
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Pattie F., Official Rep

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Ed-

That is a great summary of customer requested enhancements. I don't know if Revel will ever be "done" like you make reference to, but rather it will be a program like others that keeps evolving as it moves forward.

Because Revel and Photoshop.com were designed for different purposes, they are different. It is true that we migrated files from Photoshop.com to Revel once the business decision was made to discontinue Photoshop.com, but Revel already existed as a means to store photos on the cloud. It was not designed as a replacement, just offered as an alternative since the other was going away.

We are collecting feedback from this new set of users to evaluate the list of some of the features they are accustomed to using in Photoshop.com for inclusion in future versions of Revel. We are planning many exciting upgrades for Revel in the future, but I can not guarantee that the program will have the exact same feature set that existed in another program.

Pattie
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Ed Bischoff

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Every response is filled with the same corporate double speak and rhetoric. I doubt that a company as big as Adobe would enter into a project as large as this without a clearly defined proof of concept detailing all standard features and options of the finished product. So what else is already planned for Revel or is this as good as it gets.
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Pattie F., Official Rep

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Ed,

I wish I could share more. There are lots of plans for Revel Moving forward. Because we are a public company, and due to company policy, I cannot announce features, roadmaps, or dates before they are public. I hope you can be understanding of this.

Pattie
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Ronald Hamann

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So Far Revel Does not Keep Categories With the Pictures. It does not even keep dates together. When you come up with this solution let me know
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Ed Bischoff

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When is someone at Adobe going to have the guts to admit that the real reason for discontinuing photoshop.com and pushing Revel on its customers was money. Some hot shot executive at Adobe figured they could increase revenue by forcing their loyal customers to use and pay for a service that we had been getting for free. How were they going to force people to use the App. discontinue a product that customers love and depend on. Photoshop.com was a feature rich resource that was free for loyal Adobe customers who have been supporting Adobe for years by buying, using and recommending Adobe products. Revel as Adobe has already stated will never have the capabilities or functionality that we have come to expect and depend upon from Adobe products. Now to add insult to injury Adobe expects us to pay for an inferior product. 50 photos a months is laughable, most Adobe users probably take more than 50 photos a day. I hope that Adobe executives realize that screwing over their long time customers can have extreme consequences no mater how good their product is and Adobe Revel even at its best is second rate.
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terry parker

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Holy crap, Ed! I did not realize we would be limited to 50 (or so). I take maybe 200 to 400 on a soccer weekend. Well, I'm experimenting with Dropbox so we'll have to look around for other things too. I won't be paying.

I don't even use it for the editing features (except occasionally). It is really a storage and sharing tool for me.

Thank you all for the information.
terry
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Ed Bischoff

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Of the 1206 topics found under the search term Revel only 6 are listed in the praise section. When will Adobe realize that Revel is bad and needs to go. Its been out for over a year and its still useless. Photoshop.com was perfect and they discontinued it. Whoever is making the decisions is going in the wrong direction. The Creative Suites programs will now only be available by subscription. In my opinion when a compamy starts to make decisions baced on company greed it is the begining of the end. Adobe has started down that road. Just because others are doing it doesn't make it right.

This reply was created from a merged topic originally titled
Bring back Photoshop.com Revel is bad and needs to go..
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Ronald Hamann

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I did not like it until I started using it. Now it is my favorite. I have it on my I pad so I can show my photo's to everyone. Camping club, etc, anniversary's Shows, etc
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Pattie F., Official Rep

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Ronald-

We are glad you are liking Revel.

Pattie
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Dennis Sheedy

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Amen. Amen. Amen. Youve saved me hours of frustration. I can spend my time figuring out if Smugmug, Shutterfly, Flickr or others are best for me.

Adios Adobe!
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Kayla Schmuck

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This reply was created from a merged topic originally titled I'M SOOOOOOO DONE.

I had the photo shop online and it had my potos on here last time i checked and now they are gone im am soooooo sick of this i liked it better before i wannt my potos back and then im done with this sh*t
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Chris Cox

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Most likely you signed in under a different AdobeID than you did previously, and are looking at the empty Revel photo list for the second Adobe ID.

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