Having problems downloading Revel on my iphone

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  • Updated 5 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Revel - Transition | End of Service

I still can not use Revel on my Iphone. Typing "solved" on the problem does not make it so. I have the latest software update on my iphone 5s. I have tried MANY times to download it from itunes on my phone and through my laptop. IT WILL NOT LOAD. I pay real money to use this "service". if you can not fix it, say so. I will give my money to a company that can provide the service. Of course i will be out the money I have already given you and the incredible amount of time i spent uploading my photos to your very slow sight.
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Vicki Althaus

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Posted 5 years ago

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David B, Official Rep

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Hi Vicki,

I didn't quite understand your post. Where was your problem listed as solved at? I have Revel installed and working on my iPhone. Its a 5 not 5s. I know there was some kind of issue lately with not being able to install the latest update but I think that is fixed now, at least it is for me. Previously when trying to install the update it would get to the very end and fail but I tried again yesterday and it worked. Are you trying to install it currently and its still failing. Sorry if these questions seem obvious, just want to ensure I understand.

- Dave
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Vicki Althaus

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Your site has several issued posted on this subject showing the issue is solved. It has not been. There has been an issue for several weeks and for me it continues up to the time of this post,

I have been trying to reinstall this app for several weeks. Today, I have tried 4 times. Twice on the phone and twice on my laptop. App shows on my itunes but it will not move, download, paste, what ever you want to call it to my phone.

Yex I am trying to installed it and it still fails.
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David B, Official Rep

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Sorry to hear its still not working for you. Based on your reported difficulties I tried deleting the app myself on my iPhone and reinstalling it and that did work for me. Does the download progress not move at all for you? For some general troubleshooting it might be good to confirm the following:
_ Try installing a different app, doesn't matter which one
_ Try completely powering off the iPhone and back on again, to where you the Apple logo when the phone starts up

After these try installing the Revel again
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Vicki Althaus

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yes i can install a different app. (shutterfly) turning the phone off and back on did not help

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