revel goes offline on my mac, crashes a lot

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  • Updated 6 years ago
  • (Edited)
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Marius Lopsaitis

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Posted 6 years ago

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Chris Cox

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What OS version are you using?
What do the crash reports say? (the long, detailed reports)
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Scott V, Employee

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Hello Marius,
Has Revel always worked this way for you? Have you updated to Revel 1.9? I would like to know also which OS that you are using. If not please do so by going to Adoberevel.com to get the latest updated version. Are you connecting over a wifi connection? Please list the steps of your work flow that could be causing the crash.
if you are using Revel 1.9 here is the steps to uninstall the Revel app on your mac.
- Uninstall the app
- Click the Finder menu Go > Go to Folder > and enter: ~/Library/Containers
- Delete this folder and its contents: ~/Library/Containers/com.adobe.Carousel.mac
- Re-install the app
- Sign in again
Let me know if this helps you or not
Thanks
Scott