Revel: Can I still access my photos after my subscription expires?

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Is it still possible to access my photos after my subscription expires?
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Adobe Revel FAQ, Company Admin

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Posted 7 years ago

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David B, Official Rep

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Official Response
If you tried a Revel subscription but choose not to continue, after your subscription expires there is a grace period in which you still can sign in and have limited functionality. The duration of the grace period varies based on the type of subscription you used, for trial subscriptions the grace period is 30 days for paid subscribers it is 60 days. During the grace period users can browse, view, share/export/save, but cannot import or edit photos. It is also possible to re-subscribe and continue with your library intact. After the grace period expires it is no longer possible to log-in, photos will be inaccessible and the account will be deleted.

Method 1

Exporting select edited photos or originals (including during the grace period for expired subscriptions):

1) Log into the Revel application on the Mac desktop

2) Open the carousel album containing the desired photo (one can change carousels using the gear icon in the upper right-hand corner)

3) Tap the photo thumbnail of the photo which you would like to export, photo opens it Full screen

4) Click the Action icon (box with arrow pointing right) in the upper right-hand corner,

Select Export Photo or Export Original (see screen shot below)



Note: Photos must currently be exported a single photo at a time

Method 2

Steps to get to get all originals store once:

If you also ran Revel on a Mac and opted to Keep Originals, you can still get into the app to retrieve your original images. You can get to all your originals on a computer that’s got Keep All Originals enabled (as it does by default). Right click on the Adobe Revel Library.cr package in your Pictures folder, choose Show Package Contents, and in there you’ll see strangely named folders, and inside each of those you should see an Originals folder that contains all the originals from that carousel organized into sub-folders by date. These originals will be accessible this way even after your Revel subscription ends.

For additional Revel questions please visit the following

http://www.adobe.com/products/revel/f...

and

http://feedback.photoshop.com/people/...
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Natalie Higley

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How do i save all my photos before they are deleted now that my subscription has ended?
My reminder email directs me to the support page for instructions on how to save them. Yet, I cannot find the directions. There should be a 'link' to them.

This reply was created from a merged topic originally titled
Revel: How do I save all my photos before they are deleted now that my subscription has ended?.
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David B, Official Rep

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Response from Charlie D:

Thanks for the heads up on the link not being helpful. I'll follow up to make sure the team addresses that.

If Keep All Originals is enabled for Revel on your mac (it is by default), and the originals from various sources that are stored in the cloud are indeed synced down to your Mac, you can access the images even if your subscription has lapsed, and in this way Revel does serve as a backup.

A simple way of moving images out of the Adobe Revel Library file is to drag and drop the library file onto iPhoto -- iPhoto will import them.

Or, you may wish to access the images directly via the Mac file system. Right click on the Adobe Revel Library.cr package in your Pictures folder, choose Show Package Contents, and in there you’ll see strangely named folders, and inside some of those folders you should see an Originals folder that contains all the original images in sub-folders organized by date. These originals will be accessible this way even after your Revel subscription ends. You can copy or move them images from there to wherever you like.

Kind regards,
Charlie
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face

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From FAQ:
When your subscription ends, you will only be able to browse and export the photos in your library for a limited time.
Adobe will store your photos for 60 days after your subscription ends or for 30 days after you complimentary subscription ends.

BUT after this period (60 days or 30 days) users CANNOT open anymore Adobe Carousel on their Mac to export photos in other library ?
Seems an UNACCEPTABLE limitation !!!
Why i cannot access anymore to my photo library using Adobe Carousel app after that period ?

This reply was created from a merged topic originally titled
Revel: What happens when my subscription ends?.
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Phoebe Ros Bal-isen

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the problem is i only have my iphone gadget... is there any solution to access my photos on my expired subscription through iphone?
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Charlie D, Official Rep

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Originals are stored in the Revel cloud as long as your trial or paid subscription is active, but originals are stored offline only for the Mac client. If you didn't "Keep Originals" in Revel on a Mac when you subscription expired, the photos are no longer stored by revel.
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bijou le tord

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how do delete, cancel my subscription to revel? help, please.
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Charlie D, Official Rep

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Judy Thao

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y is it goin to be cancel when I pay 4 most of the edit? help plz
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Charlie D, Official Rep

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Hi Judy

I'm not sure I understand your question. Are you having trouble accessing photos after the trial or subscription expired? If you used the Revel as a free trial, you have full functionality for free, for 30 days. If you subscribed, but then cancelled your subscription, Revel will continue to function fully until the end of the paid 30 days (if you subscribed monthly) or year (if you subscribed annually). For a short time, the photos will remain stored online to give you a few extra days to subscribe, but eventually the photos will be deleted from Revel cloud storage.

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