REVEL: don't like change to 2GB limit on free accounts

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  • Question
  • Updated 4 years ago
  • (Edited)
Unfortunately, only a change for the better for Adobe having to store less on their servers for free! I understand the reasoning, but to say it's best for the user somewhat irks me. I was thinking about going Premium (as I think it's worth it) and now will have to but don't tell us it's for our benefit.

The website says "Our customers spoke and we listened. Based on your feedback, we’re changing the way storage works for free Revel accounts."

Well, I'm a customer and I was not asked and my feedback would not have been the new storage format. I don't think anyone's would be.

With unlimited monthly uploads and current file sizes you'll fill 2GB up in no time.

Adobe obviously want users to pay for the service, fair enough, but this decision surely cannot be as a result of a survey of free Revel users.

My questions are.... How did Adobe come to this decision based on feedback from users? To whom do I contact to complain about this decision? Many users will leave due to this, is this what Adobe want? What other options were looked at (like incremental payments)? Why cannot Adobe just say that because we are using space on their servers we now have to unfortunately pay for it? Can a user still subscribe for a month and keep their limitless GB library? What is the best forum to post on?

I think it's a brilliant Service/App (as I only told Iona at Adobe a few weeks back) and as my family have a lot of events and I always hit my 50 limit was 90% going to go for the Annual Premium anyway and will now have to.

This however has left a bad taste in my mouth, especially saying it's what the users want.

When I shared my photos for free, friends were interested and impressed in the product. However, 2GB is nothing with an expanding family and photo library. If I was new to Revel and didn't have my complete photos in here, I frankly wouldn't bother.
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Selondon

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Posted 4 years ago

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