Revel Downloader not working on Windows 10

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  • Updated 4 years ago
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Hello. I have tried to download my revel files using the revel downloader. I have over 1.5tb of photos and videos stored on revel. The downloader queues the files but then the downloader seems to crash, the window goes white and nothing downloads. I tried deleting and re-installing and running again but same issue happens. I am using a Windows 10 PC. Please help asap.
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Arthur Keitch

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Posted 4 years ago

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Glenyse H, Employee

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Hi Arthur,

Sorry to hear you are having problems.

We tested downloading libraries that were 2X the largest library any Revel user has - so we're confident the downloader will work with all sizes of libraries.

I need some specific log information from you to help you further.

I'll contact you via the email you used to sign up for this forum for more info.

Best regards,
Glenyse
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Glenyse H, Employee

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Hi Arthur,

What you may want to try - if you have more than one Library - is to only download one library at a time. You may be able to then get most of your images downloaded. The download could be stopping on one corrupted image in one library. That would certainly narrow things down.

In any case, please send us the requested logs so we can see what's going on.

Glenyse

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