Revel Download Tool Not Working?

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  • Updated 3 years ago
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Hello - After receiving the email from Adobe today, I've been trying to download my Revel library to my Mac. The download tool gets stuck at the same spot each time and flashes some sort of error message each time but it flashes the message so fast it can't be read. I tried deleting the tool and downloading it again, but same thing still happens. I have plenty of room on my computer - the file should be around 42GB - it gets stuck at 13.3GB every time. Can you please assist me so that I can recover my photos before Revel disappears?

Many thanks -
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Susan Lomuto

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Posted 3 years ago

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Jason R, Employee

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Hi Susan

I'm going to send you an email to your yahoo address you signed up on this form with. I need you to send me your download log.

Jason
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Jason R, Employee

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Glad it started working for you.
Jason
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Cindy Knight

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i tried to download the revel downloader tool to my computer and it wont open.  it dowloads via a zip file. once i open the zip file the application wont load. I'm using win 10 
how can i get the dowloader tool on to my computer I haver 19000 photos I need to download to my computer from revel.
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Jason R, Employee

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Cindy
What's happening? Errors? A common problem is people don't realize they actually need to unzip the entire downloader folder contents and not simply view the contents and attempt to launch the exe.
Jason
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Nancy Ross

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I'm really dumb-- how do I unzip the entire downloader, it wants me to extract files first-- what's that mean?  Help
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Jason R, Employee

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Nancy, it's not a dumb question at all.
On most Windows file systems you can look into a zip file - which makes folks think the contents have been unzipped. Works great if someone sent you a folder of pictures. Doesn't work so well if the folder is an application.  In this situation you need to extract everything in the zip file in order to have the downloader work.  Depending on your OS these links might help   http://kb.winzip.com/kb/entry/82/    or  http://www.simplehow.tips/a/56/how-to-zip-and-unzip-files-in-windows10   
Let me know if you still have questions
Jason

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