Retrieving photos

  • 2
  • Problem
  • Updated 5 years ago
We are unable to retrieve pictures from our albums stored in
Adobe Phototshop. We registered in 2009 but have been unable to access them recently. How can we retrieve them ? Our email address has changed so we cant access anything sent to our previous email address - have had to reregister with Adobe with new address.
Thanks
Marty & Joanna
Photo of Joanna Neilson

Joanna Neilson

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Photoshop doesn't have albums, or any storage.

Which product are you using? And which version.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Are you using Photoshop Album Starter Edition? Or Photoshop.com Express Organizer?
Photo of LorellaMarie Rowlinson

LorellaMarie Rowlinson

  • 1 Post
  • 0 Reply Likes
I have adobe photoshop elements Album starter edition with a lot of my pictures that I can't access. After I registered, I received a message stating that this site was unavailable. I couldn't get a code to open the PSE album.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
See this topic for the discontinued album app: http://feedback.photoshop.com/photosh...