Photoshop: Retina MacBook Pro window display issues

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  • Updated 5 years ago
  • Solved
  • (Edited)
I'm getting strange window behavior when running Photoshop CS6 on a retina display macbook pro. Palettes are unusable on the retina screen, but dragging the Photoshop window to a non-retina external display makes everything work again.

This issue recently showed up in the latest Photoshop update, everything was working great before the latest one, and I don't know how to downgrade an app on creative cloud :(

More strange is that copying layer styles between documents of the same size causes the layer style's parameters to double upon paste. So, copying a 2px stroke layer style from document A to document B results in a 4px stroke in document B.

I've tried rebooting my computer, restarting photoshop, opening different documents. It definitely seems like something strange with the window behavior. Almost like it doesn't know it's on a retina display (the icons have reverted to their pixely equivalent)
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Andrew Cornett

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Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Andrew Cornett

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Sorry about that, I sent that as a reply to your tweet. Here's the link again: http://d.pr/n/AHRN+
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Chris Cox

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You're not using the latest version, or even the Retina version. You're using 13.0.0
The latest version is 13.0.4 for perpetual licenses, and 13.1.2 for subscribers.

Please go download and install the updates.
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Andrew Cornett

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Thanks Chris! I *was* on that version. I updated two days ago using the Adobe Application Manager, and, when I check for updates now it shows only an update for Illustrator. There is no Photoshop update.
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Andrew Cornett

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If I'm in the application, open the Help menu and choose Updates... this is what I see: http://d.pr/i/UAKC+
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Andrew Cornett

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If this isn't the right version then it might be that your updater overwrote my newest version with a non-retina equivalent.

Here is the about window from the updater: http://d.pr/i/MQln
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Andrew Cornett

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No matter where I look, your updater is telling me that I am on the latest version. http://d.pr/i/PIj5
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is the Help>Updates... link active after reinstall?
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Andrew Cornett

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Oh yep, looks like there is an update now. Running it, fingers crossed!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Cool. Let us know.
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Andrew Cornett

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Yesss! Everything is fixed now. Super strange, thanks for all your help guys.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Cool. Thanks for closing the loop.