EXPRESS: Restore Purchases? Over & Over Again!

  • 3
  • Problem
  • Updated 5 years ago
  • (Edited)
Photo of Melanie Hamilton

Melanie Hamilton

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Posted 5 years ago

  • 3
Photo of Melanie Hamilton

Melanie Hamilton

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I think I restored my purchases 20-30 times trying to make myself hotter in a couple of my photos from last nights pre-New Years event! I've never had this happen before so is this a glitch or ha Adobe changed something come new year? I've purchased the pack of "upgraded imagery" (or whatever it's called. I thought it would last as long as long as you use their program. Not just a one photo purchase thing...that would be a total rip off and I would actually write some reviews if that's the case.
Please any advice because I really hope I just didn't whip out a drawer full of cash on a couple photos that aren't even completed yet because the app is running so poorly. It's even shutting down my phone to the home screen in the middle of me photoshopping the pic. Ugggh!!!
Photo of Charlie D

Charlie D, Official Rep

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Have you tried uninstalling and then re-installing Photoshop Express?

Are you using the same Apple ID that originally purchased the effects you mention?

If the answer is yes, please let us know so the PS Express team will know to look into this as a potential bug.

Photo of Amit Kumar Gupta

Amit Kumar Gupta, Employee

  • 107 Posts
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Hi Melanie,
Please try the latest version of PSX, if the issue still persist.
Please check that the apple id you are using is same with which you purchased.