Elements 8 Organizer: Backup restore suggests firmware update.

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Cannot restore a catalog after downloading elements 8. Goes to about 50% and then says error, suggest update drive firmware. All updates are current. Have tried from external hard drive and from a set of back up discs.
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Larry Macke

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Posted 7 years ago

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Brett N, Official Rep

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What version was this backup created in? You cannot simultaneously upgrade a catalog to a new version and restore from a backup. You have to restore the backup to the original version of Photoshop Elements that created it, then convert the catalog to the new version.

If this catalog was created using Photoshop Elements 8 and you are simply restoring the catalog to a new computer, the behavior may indicate a flaw in the catalog. If you still have access to the original computer, try creating a new backup.
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Larry Macke

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A new backup fixed the problem. Tnx