Photoshop CC: Resizing Photo goes black / corrupted in MacOS 10.11 El Capitan

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  • Updated 3 years ago
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  • (Edited)
I use Photoshop CC. When I try to upsize a photo, it goes black since installing El Capitan on my Mac. Downsizing photos works fine. Is this a bug?
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Frank Beacham

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Posted 3 years ago

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Chris Cox

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Sounds like another video driver issue. Try disabling GPU usage in Photoshop and restarting the app.

We need some more information to try and reproduce the problem.
What machine and GPU are you using?
Which specific version of Photoshop CC are you using?
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Frank Beacham

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Yes, disabling the GPU usage and restarting the Mac fixed it.

I use an iMac 27-inch late 2012. 3.4 GHz Intel Core i7, 32GB of RAM. Graphics is a NVIDIA GeForce GTX 680MX 2048 MB.

I use Photoshop CC version 2015.0.1

Thanks for your help.
Frank
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Chris Cox

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Probably just had to restart Photoshop, not the machine.

Thanks for the details. I'll have to test that in the office.
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Frank Beacham

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Yes, I went into preferences, Performance, and unchecked "Use Graphics Processor." Then restarted Photoshop. Did not restart computer.
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Richard Nielsen

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This reply was created from a merged topic originally titled Changing image size turns image black under Mac OS X 10.11 El Capitan.

Mac OS X 10.11 El Capitan

Resizing an image from 72 DPI to 300(can be any size really) makes the whole image go black. There error occurs on 2 of 2 computers here. Please fix ASAP please, love you guys and thank you!
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Mikhail Sarosek

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Hi,
ok I'm disable the GPU usage in my photoshop - it fix this problem, BUT I need this options for smooth zooming on my wacom, I cant work without GPU!

And one more thing - smooth zooming doesn't work correctly after update to new OS X, it have lags and delay!

Please fix this or send it to apple, can't work normally

Macbook pro 15 retina 2012
Mac OS X 10.11 El Capitan
NVIDIA GeForce GT 650M 1024 MB
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Chris Cox

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We are testing a workaround for the OpenCL issue that causes this problem.
I'm not sure if we have informed Apple of the OS bug or are still documenting it.
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Łukasz Szymański

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I have the same issue on a late 2012 27" iMac with Geforce 660 512mb with El Capitan. All raster layers turn to black when enlarging an image and "Preserve Details (enlargement)" or "Automatic" is selected from the Resample drop down menu. The rest of the options does not seem to be affected. This is a continued issue with image resize on OSX! In Yosemite enlarging an image with these options selected randomly crashed Photoshop. So far there was no fix for this bug (present since the release of CC 2015), so I'm not getting my hopes high that this issue would be resolved soon :/
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Francesco Marcantoni

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same problem here on a macbook pro retina late 2013

the resized image has sometimes black rectangles.
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brian

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If it helps, I am not having this problem.

MacBook Pro, 15-inch, late 2011

Perhaps it is specific to Retina screens? That seems to be a recurring theme -- I'm following a topic at Adobe where someone else has this issue, and he also has a Retina-based MacBook Pro (from 2014).
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Mikhail Sarosek

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My macbook connect with 2 full HD Display, I don't use notebook's screen.
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Savash

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uncheck the "Use Open CL" it should fix the problem
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eboye

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Thanks for this. It really fixed the problem. I just wish I could have it enabled ... but until it is resolved, I'll stick with it disabled :)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Our engineering team is working with our partners to correct this issue and provide a fix in the future.

See the workaround here: https://helpx.adobe.com/photoshop/kb/...
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brian

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Just FYI -- "Safari can't find the server..."
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Chris Cox

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take out the -internal part until Jeff comes back to fix it.
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Chris Cox

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry about that. Fixed the link in the official reply.
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Mikhail Sarosek

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Thx, hope fix this soon!
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Laurent Ringhausen

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This reply was created from a merged topic originally titled big bug. When i resize a picture, all the picture becomes black..

for example,

i resize a 10x20cm (300dpi) to a 12x....
then the picture is all black !!
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Brad Jansen

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This reply was created from a merged topic originally titled Unable to resize images with 300dpi resolution on MacOS 10.11 - image turns black....

If I bring in a fairly low resolution image in and attempt to change the image size CMD + Option + I ... and I set resolution to 300 and the width height to a minimum of 1000px... the entire image turns black. I recently updated to El Capitan and this began happening after that. I use this method to give images similar drop shadows.
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brian

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Yep, as Savash mentioned above, disable the OpenCL option in Preferences.

See last post here from Chris Cox at Adobe: https://forums.adobe.com/message/8042...

(I've added a screen shot -- see below -- for where to do this in case anyone isn't sure... basically it's under Preferences -> Performance, then look at the far right side of the window and click the Advanced Settings button.)

This is an issue with certain GPUs (maybe Nvidias?). I don't have the issue on my late 2011 MacBook Pro (non-Retina screen, AMD Radeon HD 6770M), which is why my OpenCL button is still checked. Just disable that one on your end until the fix. :)

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Mikhail Sarosek

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Great, with this plugin and OpenCL turned off it works! Thanks!
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Patrick Mauldin

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This reply was created from a merged topic originally titled Resizing image turns it to black!.

Today, after resizing an image from around 600 x 600px to 1000 x 1000px, the entire image went black. One time it even created weird little white artifacts as well. (see: http://imgur.com/a/hl2sG)

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Jesse

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This reply was created from a merged topic originally titled Image upscaling making black blocks using "Automatic" resampling mode.

When upscaling an image using the "Automatic" resampling method, it produces black blocks. If I use "Bicubic Smoother" this does not happen. Why is this happening? See http://imgur.com/a/4dLo5 for an example.
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Josh Marshall

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This reply was created from a merged topic originally titled Photoshop Graphic Card Error, CC 2015 + El Capitan.

When upscaling an image in Photoshop, the resulting image is a digital mess. It's the zebra bar mess that is happening on all the graphics errors that are happening with CC 2015 and El Capitan.
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Chris Cox

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You have the same basic problem as this topic, but slightly different symptoms. We are still working with Apple to try and determine what went wrong with the OpenCL drivers for MacOS 10.11.

In the meantime, see this link for a workaround: https://helpx.adobe.com/photoshop/kb/...
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Mike Culton

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This reply was created from a merged topic originally titled Image Size Error.

On MacBook Pro Retina, OS X El Capitan 10.11 (15A284), Photoshop CC 2015.0.1 Release (20150722.r.168 x64): Having black blocks showing up when trying to resize an image via: Image > Image Size. Specifically when I select Preserve Details (enlargement) resample option. Also happens on Automatic option, but the other options don't produce this error. I have attached before & after screenshots.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should be solved by the Mac OS X 10.11.1 update that was released yesterday.
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eboye

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It's fixed for me with the latest nvidia web drivers
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claudio ceresi

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This reply was created from a merged topic originally titled interpolation image .. result is black.

I have a problem in image size, when I do an interpolation to 125% and 300 dpi resolution, the image becomes all black and I can not see anything, the problem is that the background level of zero turns black, I attach a screenshot, rest waiting for your advice ,, regard claudio
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brian

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Looks like you started a new thread that was merged with another one, since it's the same issue. See above comments -- this is covered already.
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claudio ceresi

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This reply was created from a merged topic originally titled problema di interpolazione.

I have a problem in image size, when I do an interpolation to 125% and 300 dpi resolution, the image becomes all black and I can not see anything, the problem is that the background level of zero turns black, I attach a screenshot, rest waiting for your advice ,, regard claudio
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Ira Zoot

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This reply was created from a merged topic originally titled When I resize an image the image goes black instead of showing resized image..

When resizing images up in size the image gets corrupted and either shows as solid black or black with patches of pixels. Most current version of PS CC