Photoshop/Lightroom: Required sign in, keep getting told I have a trial

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  • Problem
  • Updated 5 years ago
  • (Edited)
I am periodically asked to sign in to use my trial software. I'm not aware that I have trial software. I use Photoshop and Lightroom but I am automatically billed monthly for that usage. Why the periodic sign in? Thanks.
Photo of Marc Murphy

Marc Murphy

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  • perplexed

Posted 5 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Marc,

Please try the following solution:

I'll have someone get in contact with you to get you fixed up.