Photoshop/Lightroom: Required sign in, keep getting told I have a trial

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
I am periodically asked to sign in to use my trial software. I'm not aware that I have trial software. I use Photoshop and Lightroom but I am automatically billed monthly for that usage. Why the periodic sign in? Thanks.
Photo of Marc Murphy

Marc Murphy

  • 1 Post
  • 0 Reply Likes
  • perplexed

Posted 4 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1668 Reply Likes
Hi Marc,

Please try the following solution:

http://helpx.adobe.com/creative-cloud...

I'll have someone get in contact with you to get you fixed up.