Reporting a Problem

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  • Problem
  • Updated 1 year ago
There are so many posts here that adobe never responds to, so how are users to know if adobe has even read them?

Wouldn't it make sense to let users know in some way that an adobe employee had read and understood their post?

If users post problems here and adobe doesn't respond, many users may feel adobe is ignoring them or users may think adobe just doesn't care about user input.
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JEA

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Posted 1 year ago

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David, Official Rep

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Howdy JEA,

Technically, this site is mainly intended to be a user-to-user experience where you help each other out.  And please, do not underestimate that resource -- you have some AMAZINGLY knowledgeable and talented contributors here!  Thank you folks for all the answers you've given!

Now, that said, there are a number of us that are on these forums every day that we're in work (and sometimes we even get pinged by folks here when we're on our family vacations, thousands of miles from home!).  I can't speak for others, but if someone posts something even tangential to any areas of the product I work on, I'll reply (when I'm working).

And Adobe definitely does value user opinions.  Heck, trust me, bugs and features that get a lot of feedback are generally prioritized quite a bit higher...!

Hope that helps,
David
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JEA

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I do appreciate your answer, but over on the forums employees are always telling users to report potential bugs or feature requests here.

If this forum is user to user, then what's the point of posting here?

Where are users supposed report bugs/issues/feature requests so Adobe reads them?

Right on the photoshop general forum page is a big box on the right saying Feature Requests/Bug Reports and clicking on the button takes one here.

So users are just reporting bugs to other users?

That doesn't make any sense.






As for higher feedback getting more attention is understandable, but lots of bugs have to do with features that a lot of users don't use or even know about and that leads to these bugs being in version after version without being fixed.
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David, Official Rep

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Howdy JEA,

I'm not sure what to tell you.  I comb both this and the Adobe.com forums regularly.  But, officially, these are user-to-user forums.  Now, it just so happens that many of us are really committed to the product and therefore have made it part of our job to check in.  I actually find this a better source for bugs and to get the "pulse" of the user, but both are legit places to log bugs.  And, trust me, we get the bugs that are submitted...they are sent to each and every product team...(read with a tired voice, like someone that comes in Monday morning to 10 bugs about the same issue from the same user...).

As for bugs, well, I'm right there with you, but this comment from one of our really stellar employees might help give some perspective.  Quality is a relative term and ultimately software needs to be shipped at some point.  "We could spend five years working on a single release and at the end of it, the application would be relatively perfect and bug free.  But after five years, it wouldn't be relevant to THAT today's market place and we'd go out of business overnight."  It's a balancing act -- quality and speed-to-market with timely features.  Maybe we haven't gotten that mix as right lately as in the past, but that's where user comments are REALLY helpful.

So, what bug can I help you with?
Thanks,
David
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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