Photoshop CC 2015: Repeated crashes in past 7 days

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  • Updated 3 years ago
  • (Edited)
My Photoshop CC has crashed at least 6 times in the past week. I've been using File > Automate > Contact Sheet II and sometimes I'll just be using basic tools such as the Shape tool or zooming in and out of the artboard
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Angela Wallace

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Posted 3 years ago

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Chris Cox

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What OS version are you using?

Which Photoshop version are you using (check Help ->System Info) ?

What does the detailed crash report say?
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Angela Wallace

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The error message will tell me "Photoshop has stopped working" with only two button options, either Debug or Close Program. There is no detailed crash report. I'm on Windows 8. If I choose Debug, it will try to choose my Visual Studio program, but wants me to choose an external bugger.
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Chris Cox

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Not the error dialog, we need the detailed crash log. Check in the system event viewer or reliability reports. We are looking for the name of the faulting module.

The most likely cause is a bad video card driver - which can usually be solved by updating the driver from the GPU maker's website.
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Angela Wallace

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Here is what I could find. There seemed to be more last week than 2. Not sure if I missed anything

Thanks.

10/27/15 2:29pm
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Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000004c1aa7c
Faulting process id: 0x30a0
Faulting application start time: 0x01d10ff854bfe632
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: a07c27eb-7cd8-11e5-8315-f8b156cd0839
Faulting package full name:
Faulting package-relative application ID:

10/21/15 3:48 pm
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Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000003ab8ec1
Faulting process id: 0x2a34
Faulting application start time: 0x01d10c106b57a789
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: c01e09f8-782c-11e5-8314-f8b156cd0839
Faulting package full name:
Faulting package-relative application ID:

10/21/15 5:15 pm
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Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000003ab8ec1
Faulting process id: 0x3438
Faulting application start time: 0x01d10c39a9070813
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: e893f61f-7838-11e5-8314-f8b156cd0839
Faulting package full name:
Faulting package-relative application ID:

10/13/15 5:10 pm
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Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000003ab8ec1
Faulting process id: 0x52e0
Faulting application start time: 0x01d105049fe8df6b
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: d53e55c0-71ee-11e5-8310-f8b156cd0839
Faulting package full name:
Faulting package-relative application ID:

10/5/15 2:42 pm
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Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000003ab8f10
Faulting process id: 0x2f44
Faulting application start time: 0x01d0faf1217e6baa
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: c448c55c-6b90-11e5-8310-f8b156cd0839
Faulting package full name:
Faulting package-relative application ID:

9/25/15 6:05 pm
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Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000004869ea6
Faulting process id: 0x2a74
Faulting application start time: 0x01d0f604f9bb8b16
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: 849c5ac2-63d1-11e5-830e-f8b156cd0839
Faulting package full name:
Faulting package-relative application ID:
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Chris Cox

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You haven't installed the 2015.0.1 / 16.0.1 update. Go install that now.
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Angela Wallace

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Installed.
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Angela Wallace

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So it looks like I am seeing a repeated pattern of crashes when I am working around the 1000% + range and working at pixel view. I don't know the exact percentage where the crashes start but I just crashed twice in a row around 1500%.
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Chris Cox

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Again, check the crash reports for the details.
We haven't been seeing crashes with something as simple as zooming in on your document.
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Angela Wallace

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I guess a better example would be while zoomed in 1000%+, I move the horizontal scrollbar to move to the other size of the artboard, and then the program crashes. Just zooming in does not cause the crash. Photoshop works fine when I zoom in 1000%+ and don't do anything but look at the screen.

Here are reports:

4:25 PM est
Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000003ab8f10
Faulting process id: 0x1178
Faulting application start time: 0x01d1158312042d4e
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: 77d23725-8271-11e5-8315-f8b156cd0839
Faulting package full name:
Faulting package-relative application ID:

4:26 PM est
Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc000041d
Fault offset: 0x0000000003ab8f10
Faulting process id: 0x1178
Faulting application start time: 0x01d1158312042d4e
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: 7a0ae6b4-8271-11e5-8315-f8b156cd0839
Faulting package full name:
Faulting package-relative application ID:

4:28 PM est
Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000003ab8f10
Faulting process id: 0x32c0
Faulting application start time: 0x01d1167e3fd8c063
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: c2746e56-8271-11e5-8315-f8b156cd0839
Faulting package full name:
Faulting package-relative application ID:
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Chris Cox

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That still shows that you have not installed the 2015.0.1 update.
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Angela Wallace

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I installed another update just now. I updated previously as well when you first mentioned it. Thanks for checking.