Elements: Repeat installation didnt work

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  • Problem
  • Updated 3 years ago
  • (Edited)
photoshop elements worked ok after download using Chrome. next day Major icon disappeared from desktop. re-installed download.extraction icon works but reinstallation refuses to recognize my serial numbers. have used hitman to clean hard drive.
what now? ?
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William Hook

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  • frustrated

Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you getting a specific error message when installing?

It sounds like you're on windows. Did you use the "Add/remove programs" control panel to uninstall? If not, you're probably in a bad state.