Photoshop: Error: "This file uses an unsupported blending mode. Substitute normal mode?"

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  • Updated 7 years ago
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I am having a reoccurring issue re-opening files in Photoshop and receive the error of missing blending modes. This is a reoccurring issue that has caused me to recreate my files numerous times.

In order to try to under stand the problem I created a new file using ONLY element that appear in an old file that opens (no new element were added). The old file opens with no problems the new file does not open and I receive the missing blending mode error.

Are there any guidelines or anything that can prevent this from happening?
This issue makes working with Photoshop impossible as I never know if my files will open or not.

Thank you,
Galit
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GalitL

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Posted 7 years ago

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christoph pfaffenbichler, Champion

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What versions of Photoshop and which formats are involved?
Anything particular about your workflow – servers, 3rd party plug-ins, ...?
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GalitL

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I'm using photoshop CS5 version 12.0.4
Working on a laptop, no servers on plugins

I've rebuilt my file from scratch saving each step of the as a new file
I had this reoccur in the process a few time
1) when moving an element with the keyboard arrows
2) when changing a font from regular to bold

In both cases I went back to the previous stage, created the exact change again but the error was not recreated. I can't seem to find a pattern that causes this
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christoph pfaffenbichler, Champion

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What OS and version thereof do you work on?

Do you still have some of the affected files?
Do you save as psd, psb or tif?

Other than that have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift pressed while starting Photoshop, system maintenance, font validation, etc.)?
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GalitL

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I'm working on windows 7
I still have some of the files
They are saved as psds
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christoph pfaffenbichler, Champion

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What is the exact wording of the error-warning?
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GalitL

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I trashed the prefs, checked the system maintenance and checked fonts- these didn't sovle the problem
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GalitL

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The error is:
"This file uses an unsupported blending mode. Substitute normal mode?"

Can choose between ok, cancel or flatten
After clicking Ok I receive an error saying:
"Could not complete your request because the file is not compatible with this version of Photoshop"

note that the file was created in this version.

Thank you!
Galit
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christoph pfaffenbichler, Champion

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http://forums.adobe.com/message/38485...
The only thread in the u2u-Fora I could find seems to have fizzled out without a solution.

And the top of the list of google-search seems to indicate that it might be file-corruption, so possibly a faulty hard drive or RAM ... that’s really out of my depth, but you should probably run what diagnostics you can.

Hopefully an Adobe employee will drop by, so you may want to hang on to a couple of the affected files in case they want to test them.

Sorry, no real help from me.
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GalitL

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Thanks for trying :)
Hope someone from adobe drops by and can help
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi GalitL,

Can you post one of the affected files for us to examine? (using YouSendIt, Adobe SendNow, or DropBox)
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GalitL

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Sure, the file can be found at:
http://dl.dropbox.com/u/2040956/20111...

Thank you,
Galit
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Chris Cox

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The file was corrupted on disk somehow (that, or you have a copy of Photoshop from the future that can support 15000 channels per layer), and it's corrupt in multiple locations (multiple layers, multiple locations in the file).

Two things: are you using any third party plugins? If so, try disabling them.
And have you made a backup of your disk lately? If not, go do that now.
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Chris Cox

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Sigh. And it's corrupt enough that I can't reconstruct much, and Toby Thain's recovery utilities crash or fail to parse the file.
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GalitL

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Hi Chris,
Thanks for the quick reply
As far as my knowledge I'm not using third party plugins
Will re-back up now :)

Thank you for you're help!
Galit
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GalitL

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Thanks Chris :)
Talked to our IT guy and we ran some tests, seems like the problem is with the disk Hopefully this is the end of my corrupted files nightmare.

Thank you for all your help!
Galit
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Chris Cox

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I just hope you had your files backed up somewhere...

And yes, I hope that replacing the disk will stop the problem from happening again.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Glad the source of the problem was found. Sorry it was a dead drive. Good luck!