Photoshop CS6: Reinstalling and it is asking me for a numerical Serial Number but I have a Alphanumerical License Key

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  • Updated 2 years ago
  • (Edited)
I purchased Photoshop CS6 from here in March and had to reinstall recently because my computer was hacked but I only have a Alphanumerical License Key. The installer is asking for a numerical Serial Number. I searched on Adobe.com and it says it should be in my account's Plans & Products > View all > Products > View your products but it shows I have no products. The Adobe Chat people were not helpful at all either. Am I downloading the wrong installer? Is there an installer with a license key use or is there somewhere else I can find a serial number. I have an invoice from paypal and a License detail email from billing@photoshop.ac

Please help. I rightfully paid for Photoshop CS6 and I cannot access it.
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wing tao

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Posted 2 years ago

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Elliott BLOCK

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Don't know if I can help. I have all numeric S/N with 6 groups of 4 each that give 24 digits in the S/N. I have a habit for past 20 years. I write the S/N with a Sharpie on the top of the CD or DVD when I first install it. I've had a few problems seeing what Adobe products I have registered as my wife also has an account & it has gotten confusing what product is on which account. Sometimes you will get through to Adobe more quickly if you call Sales instead of Customer Service. Old # I have for them is 800-585-0774. They should be able to tell you S/N and how many computers it is authorized on. You might have to de-authorize it from a computer you are no longer using before you can authorize it on the one you are now using.  Good luck.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'm not seeing any registered products under the Adobe ID using the email address you've used to post here. You say you purchased from a site called photoshop.ac? Looks like it closed down and was a pirate/counterfeit site. What does the bill say the cost was for Photoshop CS6?
(Edited)
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wing tao

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The bill/invoice was $19.99 USD. photoshop.ac directs me to photoshop.com. I feel like I did buy it here. The UI looks the same.

This is at the end of the Product Detail email I got.

Regards,
The Photoshop Team.

345 Park Avenue 
San Jose, CA 95110.
California.
United States.
sales@photoshop.ac
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yeah. That site was a counterfeit site if you paid $19.99 for CS6. CS6 costs $699/$999 for a full version. Legal likely shut it down and took ownership of the domain under copyright laws. Genuine Photoshop serial #s are numeric only. http://www.adobe.com/genuine.html
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wing tao

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Ah, so that's what happened. What has become of this world. T-T

Thank you for the help!