Reinstall Photoshop and Adobe bridge - but Adobe Plan- Ican't access details

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  • Updated 1 year ago
I have to reinstall Photoshop and Adobe bridge due to computer issue, but the Adobe PLan details are locked in the computer and I can't access. how do i get the serial no - and what do i need to do to get this program?
Photo of Vicki Yen

Vicki Yen

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  • cheated that I can't get a question direct to Adobe, but you keep taking the money and provide no service

Posted 1 year ago

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Photo of Glenbo


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If you are a CC subscriber you simply download the Creative Cloud App Then install the CC Apps you require, then activate by signing in on the CC App :)
If you are still on CS6 with a serial number try to find the box or installer CD which will have your Serial Number or if you registered it with Adobe it will be in your account details, hope this helps? Glenbo
Photo of ken.barber


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I had something like that happen, years ago.  I called Adobe Support.  It was quite a convoluted process to prove that I am who I said I am, but they eventually gave me my serial number.

Ever since, I have ALWAYS purchased a physical copy of PhotoShop in a box, and saved the box and everything in it.

Yet another reason why I won't rent my software.