Lightroom: Box purchased at Kamera-express (Netherlands) didn't have serial

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recently i bought Lightroom 4 (full version) , in de webstore Kamera-express (Netherlands). I recieved a box with a CD. Installation wasn't a problem. But isn't possible to activate (registrate) the procuct. There is no serienumber on the box. Other numbers on this box are "pn: 65164976" or "91070481". Can you help me to activate lightroom.
kind regards
Arnout

(see copy of the backsite of the box)
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Dien De Greve

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Posted 6 years ago

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Jan Hamberg

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Below the japanese (chinese?) characters there should be a sticker with the SN, is it peeled off? Contact Kamera-express.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Dien,

Jan's correct. Contact Kamera-Express and arrange a return. If you run into difficulty, contact Adobe Customer Care for your region.
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Jan Hamberg

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Thanks Jeffrey