Photoshop: Registered Creative Suite 6 set to trial mode in new Yosemite Mac

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I have CS6 Creative Suite.
I've got a new iMac and restored my data from Time Machine. Acrobat Pro now won't work (using Preview) and Photoshop CS6 will only launch into trial mode.

Not prepared to do that as a small time user, I'm not going to upgrade to Adobe Cloud as it makes no financial sense. Am I now prevented from using my legally purchased software or can I re-register it?

Very sad, disappointed Adobe User since 1990
Clive
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Clive-D

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  • sad, frustrated, hopeful

Posted 3 years ago

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Chris Cox

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You need to reactivate the application if you moved it to a new machine.
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Clive-D

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Great thanks, but where is the serial number? As I recall I got this as a download upgrade from CS4 but that packaging has long gone... Adobe can check the software is registered to me... Not clear when it asks to enter trial mode, assumes I am a new user?!
Cheers, thanks for the reply.Clive
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Chris Cox

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Your serial number is in the box, or in the email you received after the download. (and losing that is kind of like losing all the keys to your car)

If you registered it with Adobe, then your serial number will be listed with your account information under your Adobe ID. If you did not register it, then you may have to contact Adobe Customer Support and have some proof of purchase available.

It is in trial mode because you have not entered a serial number and activated the software on that machine.
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Clive-D

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No idea what has happened! When I posted this issue, I had logged in to my Adobe account and it said I have no products registered (pointing me at cloud based products).

Today my products are there with s/n's (Photoshop CD6 and Creative Suite CS4)

I have launched Photoshop and the first screen now linked to my Adobe Account and Photoshop as launched.

This is now for feedback as I am not sure why my registered products disappeared for a while when I got the new Mac running Yosemite.

Thanks for the help. I had to clear out the original boxes as I had shelves full of various products from 1990 when I started! Also, s/n's change along the way so I made sure I was registered with Adobe. I'll now add the s/n's to the back up system.

Cheers, Clive
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Glad to hear you're back in business.

This is often caused when you upgrade the OS, move a user account via Migration Assistance or Time Machine restore which fails to copy all the required files or maintain the correct permissions. Running the installer again and/or choosing [License this Software...] and entering your serial # will usually work to relicense the software and restore the files not accounted for by the user account migration during an upgrade.