Elements: Purchased download version for Windows. Need Mac version.

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  • Updated 2 years ago
  • Solved
  • (Edited)
Hello I have a couple problems. I own mac computers and accidentally purchased the one for windows. Can I get a refund for this? The other thing is that the reason why i was purchasing this item was because the photoshop elements keeps closing everytime i try and open it. even when i reboot my computer, i can't seem to have it start anew.
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Olivia Go

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Olivia. I took care of the exchange and put a new Mac serial under your account ending in "0933"

You can sign in to your account on Adobe.com to retrieve the full serial #: https://accounts.adobe.com/products