refund info is NOT in the email you sent me

  • 1
  • Question
  • Updated 4 years ago

This conversation has been merged. Please reference the main conversation: Revel transition: How-To & FAQ

I purchased my premium plan directly from Adobe. I have half a year left on my current yearly cycle. I want what is left of my plan to be applied to the new plan. How do I do this? Despite what has been stated here on this forum, refund information is NOT in the email that Adobe sent me. I have recommended Adobe Revel to many people over the past few years and now I feel like an idiot. My sister just this past week paid for a yearly premium membership only to be sent an email yesterday announcing it is being dropped. She already has over 15k images and videos uploaded. I have over 100 GB stored myself, and now I will need to download them back to my computer and upload them all again into Lightroom?! Why can't my 6 months remaining Adobe Revel balance be applied towards the new plan, and once payment is received, ADOBE move my images to the new cloud?
Photo of Kathi Horste

Kathi Horste

  • 7 Posts
  • 1 Reply Like
  • ticked off!

Posted 4 years ago

  • 1

There are no replies.

This conversation is no longer open for comments or replies.