Photoshop: Reformatted Mac now Photoshop doesn't work

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  • Question
  • Updated 2 months ago
  • (Edited)
I reformated my computer to factory settings and my photoshop doesnt work now. Advice?
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Victor Spinelli

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Posted 2 months ago

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Johan Elzenga, Champion

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How did you 'reformat to factory settings'? You may have removed Photoshop by doing that, meaning you will have to install it again.
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Linda Aaneby

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I agree with Johan. Try to uninstall Photoshop and re-install it. I think that will solve the problem.
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Victor Spinelli

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I did all of that. and I reintalled. I can't get the app to open to even put the serial numebr in

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Johan Elzenga, Champion

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What version of Photoshop are you talking about? Serial numbers have been a thing of the past ever since Photoshop went subscription.
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Victor Spinelli

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thanks for the help

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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How did you reinstall Photoshop? From TimeMachine or from an installer downloaded from Adobe.com. Just dragging the Photoshop folder around doesn't install all the necessary components to run.
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akos

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Jeffrey, in this utter messy Adobe Forum structure,..there seems to be no option whatsoever to communicate with You, an actual adobe employee, directly. The fact that a Bug Report is classified as an "IDEA" in a user Forum, instead of a Bug Report which is, in a normal universe, being forwarded to an Adobe Tech support Person, fails to bare any kind of logic. Where would I file a Bug Report to You directly, and then also to your "actual" tech support people at Adobe, for a falsely advertised Camera Raw plugin compatibility with SINAR Camera's ".sti" Raw files, which can NOT be opened in Photoshops Raw Plugin, but actually will open only the embedded thumbnail, .....and any corrections "DUMP" the actually raw files inside this ".sti" Raw Format, destroying such a Raw file in the process, leaving a user with a thumbnail image in tif format at the end. Loosing the Raw file alltogether... a disastrous situation alltogether here.... 
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David Converse

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You should open a new thread with details, not accusations.
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akos

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These are actual observations, they are really happening,.... Why you would state they are "accusations" makes you a typical forum member, and not an adobe tech support employee who i am seeking answers from.... Like Jeffrey Tranberry here, who I am solely and exclusively addressing this BUG Report to.... he "actually works for ADOBE,..... and You David, you do NOT work for Adobe... 
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David Converse

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Do you want help or do you want to rant? :sigh:
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akos

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David, i was clear : i only am trying to get in touch with tech support from Adobe,... i am not ranting,....but you are giving your comments and opinions, when YOU were not asked at all about any of your inputs..... seems you are a forum troll / crasher.... not sure what your goal here is.... but your opinion or thoughts are not wanted from the bat.... as explained clearly in my first comment , which was directed solely to Jeffrey,.... sorry,..David,..You are not invited here at all.... 
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eartho, Champion

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Akos, i think you need to calm down here. This is a public forum and all users are invited to post and reply. 
And i'll ask you once again, where do you see that ACR supports .sti files?
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akos

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Hi Eartho,... why would you think i am not calm?... i am "Mr Calm",...i only granted david the courtesy of a ..." very polite".... answer, after he started insulting my inquiry which was directed solely to Jeffrey......again, i am trying to connect with Jeffrey here,.... I have only found this way to get an Adobe Tech Person connection, for the Adobe support site is not offering direct support with a tech person anyhwere ,....also,...as already explained in my first Post to Jeffrey here,...  i will engage only with jeffrey in this topic here,.... let him respond back.... 
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David Converse

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Well I'm sorry but you misunderstand how this forum works. :eyeroll:
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akos

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David, I am well aware how a Forum works,... nevertheless there seems to be no other option to contact adobe tech-support directly.... thats is why i was "explicit" and "precise" in my very first comment,... which I addressed "publicly" and "directly to jeffrey" only,... so that everyone-else, beside jeffrey, in this thread ignores my problem,...something you apparently dislike very much,... hence you are trolling my attempt to communicate with jeffrey at all costs,... and your "insulting" and "belittling" and "Patronizing" comments : .."ranting" eyerolling"... "sigh"... certainly do not help anyone, definitely not the BugReport to get into the right hands,... into Jeffrey's hands this is !
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Todd Shaner, Champion

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not relevant to the original post

https://feedback.photoshop.com/photos...

Please reference the new conversation here: Camera Raw plugin compatibility with SINAR Camera's ".sti" Raw files
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eartho, Champion

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Where do you see that ACR supports .sti files?
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akos

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NO COMMENT !